Flexible Retail Merchandise Associate – Customer-Focused

The TJX Companies, Inc.; Toledo (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care benefits

Paid holidays/vacation/sick

Job summary

Marshalls is hiring to deliver a high-quality customer experience at our Toledo store. You will engage with customers, process purchases and returns, and uphold store standards while supporting merchandising and loss prevention efforts.

The role emphasizes strong communication, adaptability, and teamwork in a fast-paced retail environment. A flexible schedule and willingness to assist across departments are expected.

Qualifications

• Excellent customer service skills required.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multitasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows procedures.
• Prepares merchandise for the sales floor following procedures and standards.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls is hiring to deliver a high-quality customer experience at our Toledo store. You will engage with customers, process purchases and returns, and uphold store standards while supporting merchandising and loss prevention efforts.

The role emphasizes strong communication, adaptability, and teamwork in a fast-paced retail environment. A flexible schedule and willingness to assist across departments are expected.