Retail Associate - Customer Experience & Flexible Schedule

The TJX Companies, Inc.; Kendall Township (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health & dental options

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

HSA

Job summary

Marshalls is seeking team members to deliver a consistently high customer experience in a fast-paced store environment. You will engage with customers, process transactions, and uphold store standards while supporting merchandising and loss-prevention goals.

The role emphasizes teamwork, adaptability to busy periods, and a commitment to safety and policy adherence. Training and development are provided within TJX’s inclusive culture.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Retail experience

Job description

Marshalls is seeking team members to deliver a consistently high customer experience in a fast-paced store environment. You will engage with customers, process transactions, and uphold store standards while supporting merchandising and loss-prevention goals.

The role emphasizes teamwork, adaptability to busy periods, and a commitment to safety and policy adherence. Training and development are provided within TJX’s inclusive culture.