Customer Experience & Merchandising Associate (Flexible)

The TJX Companies, Inc.; Sturbridge (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

Marshalls within the TJX family seeks team members to deliver a highly satisfying customer experience while maintaining a clean, organized store environment. You’ll engage with customers, promote programs, and support store operations across merchandising and recovery tasks.

The role emphasizes strong service, communication, and a positive store culture. Flexibility in scheduling and adherence to policies are essential for success in a fast-paced retail setting.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Attention to detail

Job description

Marshalls within the TJX family seeks team members to deliver a highly satisfying customer experience while maintaining a clean, organized store environment. You’ll engage with customers, promote programs, and support store operations across merchandising and recovery tasks.

The role emphasizes strong service, communication, and a positive store culture. Flexibility in scheduling and adherence to policies are essential for success in a fast-paced retail setting.