Flexible Phlebotomist & Member Support Specialist

One Medical; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental, Vision plans

Pre‑Tax commuter benefits

PTO cash outs

401K match

Parental leave

Life Insurance

Disability Insurance

Malpractice Insurance

UpToDate subscription

CME stipend

Rounds learning opportunities

Annual REAL conference access

Job summary

One Medical is seeking a Flex Lab Services Specialist/Member Support Specialist in Austin, TX. You will perform venipuncture and clinical support while ensuring a welcoming, on-brand patient experience at the front desk and in the lab.

This role supports multiple offices within a market and requires strong customer service and collaboration with care teams. The position emphasizes excellent communication, adaptability, and a commitment to accessible, high‑quality care.

Qualifications

• Experience as Medical Assistant or Phlebotomist preferred.
• Excellent patient service and communication skills required.
• Comfort with front-desk and clinical support duties.

Responsibilities

• Provide venipuncture and clinical support across multiple office locations.
• Greet patients and manage front-desk interactions and scheduling.
• Handle patient messages, billing inquiries, and clerical tasks.
• Operate technology tools (Slack, G‑Suite, Zoom, EMR) to support care teams.

Skills

Customer service

Verbal communication

Written communication

C-I-CARE

Team collaboration

Education

High School Diploma or equivalent

Tools

Slack

G‑Suite

Zoom

EMR system

RingCentral

Job description

One Medical is seeking a Flex Lab Services Specialist/Member Support Specialist in Austin, TX. You will perform venipuncture and clinical support while ensuring a welcoming, on-brand patient experience at the front desk and in the lab.

This role supports multiple offices within a market and requires strong customer service and collaboration with care teams. The position emphasizes excellent communication, adaptability, and a commitment to accessible, high‑quality care.