Flexible Part-Time Resident Assistant – Field Inspections

Riverstone Communities; Franklin (TN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan with company 
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13 Paid Holidays Off

Robust PTO and Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Ongoing training

Feedback opportunities

Respectful workplace

Job summary

Riverstone Communities is seeking a Part Time Resident Assistant for Franklin Estates Mobile Home Park in Franklin, TN. You will help enforce community rules, assist residents, and conduct on-site inspections to ensure home standards are met.

The role requires bilingual Spanish, 1-2 years in customer service, and the ability to walk, bend, stand, and lift up to 50 pounds. Schedule is 20 hours per week, Monday through Friday, 9am–5pm, with on-site duties across three properties.

Qualifications

• 1-2 years of experience within customer service, preferably in compliance related matters
• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver's license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
• Executes on tasks efficiently and meets necessary deadlines
• Strong attention to detail
• Sets high standards for themselves and for our residents
• Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
• Willingness to learn new computer platforms to get the job done
• Willingness to read and understand rules and regulations and standards of the community and company

Responsibilities

• Part Time Hours - 20 Hours Per Week. Work hours Monday through Friday, between 9am-5pm as long as schedule is established upon start.
• Franklin Estates is broken up into 3 properties. Each week, each of the 3 properties must be reviewed and issued violations if not to home standards.
• 30-60 homes must be completed each week.
• Continue this cycle throughout the entire year
• Each week, the previous week's violations must be followed up on to ensure compliance
• Communicate with all residents that receive a violation to ensure they understand what the violation is for and why
• 90% being outside (in all weather conditions) in the community inspecting homes - 10% in office completing administrative work
• Exceptional face to face resident customer service, ability to discuss violations in detail
• Firm with company policy and processes
• Ensure 100% resident compliance with all community rules and regulations
• Ensure 100% compliance with all resident violations
• Reach a 95% customer satisfaction rate
• Maintain an organized and productive office space 100% of the time

Skills

Bilingual Spanish

Communication skills

Job description

Riverstone Communities is seeking a Part Time Resident Assistant for Franklin Estates Mobile Home Park in Franklin, TN. You will help enforce community rules, assist residents, and conduct on-site inspections to ensure home standards are met.

The role requires bilingual Spanish, 1-2 years in customer service, and the ability to walk, bend, stand, and lift up to 50 pounds. Schedule is 20 hours per week, Monday through Friday, 9am–5pm, with on-site duties across three properties.