Part -Time Resident Assistant

Riverstone Communities; Franklin (TN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) plan with company match

13 Paid Holidays Off

Robust PTO and Wellness PTO

Maternity/Paternity Leave

Flexible schedule

Ongoing training and growth

Job summary

Riverstone Communities is seeking a Part Time Resident Assistant for Franklin Estates Mobile Home Park in Franklin, TN. The role involves inspecting homes, enforcing community standards, and communicating with residents to resolve violations.

Schedule is 20 hours/week, Monday–Friday, 9am–5pm, with a focus on ensuring compliance and delivering friendly, helpful service across properties. Benefits provided to eligible employees.

Qualifications

• Bilingual in Spanish and proficient in English.
• 1–2 years in customer service, preferably in compliance related matters.
• Ability to legally operate a motor vehicle with a valid driver's license.
• Active and capable of walking, bending, standing and lifting up to 50 pounds.
• Strong attention to detail and deadline execution.
• Strong written and verbal communication, including telephone etiquette.
• Willingness to learn new computer platforms and understand community rules.
• Willingness to read and follow rules and standards of the community and company.

Responsibilities

• Review and issue violations for 3 properties weekly.
• Complete 30–60 home inspections per week.
• Follow up on previous week's violations to ensure compliance.
• Communicate violations to residents and ensure understanding.
• Maintain organized and productive office space at all times.
• Provide exceptional face-to-face resident customer service.
• Ensure 100% compliance with all community rules and regulations.

Skills

Bilingual in Spanish

Customer service

Driver's license

Active physically

Attention to detail

Communication skills

Willingness to learn

Rules/compliance understanding

Job description

Are you a rule follower, and want others to follow the rules too? Do you want a position where you can be out and about in the community all day? Do you want to help others increase the values of their homes? If so, now is a great time to become a member of a well established, nationwide, property management company.

We are currently seeking a Part Time Resident Assistant for our Franklin Estates Mobile Home Park located at 700 W Meade Blvd., Franklin, TN 37064.

Why Join Us?

• Pay Rate: $16.00-17.00 an hour
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren't just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better

*effective date of benefit dependent upon tenure of employment

This Part Time Resident Assistant position includes, but is not limited to:

• Part Time Hours - 20 Hours Per Week. Work hours Monday through Friday, between 9am-5pm as long as schedule is established upon start.
• Franklin Estates is broken up into 3 properties. Each week, each of the 3 properties must be reviewed and issued violations if not to home standards.
• 30-60 homes must be completed each week.
• Continue this cycle throughout the entire year
• Each week, the previous week's violations must be followed up on to ensure compliance
• Communicate with all residents that receive a violation to ensure they understand what the violation is for and why
• 90% being outside (in all weather conditions) in the community inspecting homes - 10% in office completing administrative work
• Exceptional face to face resident customer service, ability to discuss violations in detail
• Firm with company policy and processes
• Ensure 100% resident compliance with all community rules and regulations
• Ensure 100% compliance with all resident violations
• Reach a 95% customer satisfaction rate
• Maintain an organized and productive office space 100% of the time

Part Time Resident Assistant Position Requirements:

• Bilingual in Spanish
• 1-2 years of experience within customer service, preferably in compliance related matters
• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver's license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
• Executes on tasks efficiently and meets necessary deadlines
• Strong attention to detail
• Sets high standards for themselves and for our residents
• Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
• Willingness to learn new computer platforms to get the job done
• Willingness to read and understand rules and regulations and standards of the community and company

At Riverstone Communities, we don't just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.