Part Time Bilingual Resident Assistant

Riverstone-Communities; Town of Florida (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

401(k)

Holidays off

PTO

Maternity Leave

Flexible schedule

Training opportunities

Feedback culture

Job summary

Riverstone Communities is seeking a Part Time Bilingual Resident Assistant for Sunrise Mobile Home Park in Cocoa, FL. The role involves patrolling the community, addressing violations, and providing on-site resident support to maintain housing standards.

Candidates must be bilingual in Spanish, have 1–2 years of customer service experience, and be able to drive to different locations on the property. The schedule is flexible and benefits are offered to support long-term employment.

Qualifications

• Bilingual in Spanish required.
• 1–2 years of customer service experience preferred.
• Ability to operate a motor vehicle and drive within the property.

Responsibilities

• Issue resident violations daily and follow up on corrections weekly.
• Predominantly outdoor work in all weather (about 90%) with some office time (about 10%).
• Provide exceptional face-to-face resident service and discuss violations in detail.
• Be firm with company policies and ensure 100% compliance with rules and violations.
• Aim for a 95% customer satisfaction rate and keep an organized office.

Skills

Bilingual in Spanish

Customer service

Job description

Are you a rule follower, and want others to follow the rules too? Do you want a position where you can be out and about in the community all day? Do you want to help others increase the values of their homes? If so, now is a great time to become a member of a well established, nationwide, property management company.

We are currently seeking a Part Time Bilingual Resident Assistant for our Sunrise Mobile Home Park located at 799 Clearlake Road Cocoa, FL 32922.

Why Join Us?

• Pay Rate: $16.00-$18.00 per hour
• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 13 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• Maternity/Paternity Leave*
• A schedule that is flexible to your needs and the needs of the property
• Ongoing training and internal growth opportunities
• The ability to provide feedback in many different forms to many different people
• A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better

*effective date of benefit dependent upon tenure of employment

This Resident Assistant position also includes, but is not limited to:

• Issue resident violations daily and follow up with correction of the violations weekly based on home standards
• 90% being outside (in all weather conditions) in the community inspecting homes - 10% in office completing administrative work
• Exceptional face to face resident customer service, ability to discuss violations in detail
• Firm with company policy and processes
• Ensure 100% resident compliance with all community rules and regulations
• Ensure 100% compliance with all resident violations
• Reach a 95% customer satisfaction rate
• Maintain an organized and productive office space 100% of the time

Resident Assistant Position Requirements:

• Bilingual in Spanish
• 1-2 years of experience within customer service, preferably in compliance related matters
• Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds.
• Executes on tasks efficiently and meets necessary deadlines
• Strong attention to detail
• Sets high standards for themselves and for our residents
• Strong written, oral, interpersonal communication skills, including telephone skills/etiquette
• Willingness to learn new computer platforms to get the job done
• Willingness to read and understand rules and regulations and standards of the community and company

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.