Flexible Luxury Retail Sales Associate

Coach; Troy (MI); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a rich heritage, inviting customers to express their individuality. The Sales Support Associate role focuses on warm, efficient service at the cash wrap and across the sales floor, ensuring product flow from receipt to sale.

Key tasks include greeting clients, handling POS transactions, stock organization, and contributing to a premium in-store experience. Flexibility for evenings and weekends is required.

Qualifications

• 1+ of previous retail experience (cashier/stock/sales).
• Knowledge of fashion trends and competition.
• Knowledge of cash register systems and basic computer skills (iPad, laptop).
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately; maintain cash wrap and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and collect customer info where allowed.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; partner with team as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

POS systems

Communication

Multitasking

Tools

iPad

Mobile POS

Cash register systems

Job description

Coach is a global fashion house with a rich heritage, inviting customers to express their individuality. The Sales Support Associate role focuses on warm, efficient service at the cash wrap and across the sales floor, ensuring product flow from receipt to sale.

Key tasks include greeting clients, handling POS transactions, stock organization, and contributing to a premium in-store experience. Flexibility for evenings and weekends is required.