Flexible Hours Luxury Jewelry Store Ops & Guest Experience

David Yurman; Santa Clara (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

David Yurman Santa Clara is seeking an Operations Support associate to assist store staff with daily operational tasks while delivering a superior customer service experience. This role helps ensure inventory accuracy, stock control, packaging, and housekeeping align with luxury standards.

Key duties include reconciliations, repairs entry, logs maintenance, and timely communication of supply needs. You will help create a welcoming luxury environment, maximize selling opportunities, and support

Qualifications

• Minimum 1 year in an operational role in a customer service environment

Responsibilities

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Identify and exceed all customer needs and expectations
• Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times

Skills

Microsoft Excel

Microsoft Outlook

Tools

Excel

Outlook

Job description

David Yurman Santa Clara is seeking an Operations Support associate to assist store staff with daily operational tasks while delivering a superior customer service experience. This role helps ensure inventory accuracy, stock control, packaging, and housekeeping align with luxury standards.

Key duties include reconciliations, repairs entry, logs maintenance, and timely communication of supply needs. You will help create a welcoming luxury environment, maximize selling opportunities, and support