Call CenterCustomer Service Representative

Fast Tax Service Inc; Louisiana; On-site; USD 19,000 - 28,000; Full time

Job summary

Fast Tax Service Inc. is hiring a Call Center (Customer Service) Representative to handle inquiries via phone, email, or in person. You will provide information on tax products and services, identify client needs, and guide issues to the right teams.

The role requires strong listening, communication, and multitasking abilities in a fast-paced setting. Ideal candidates have a high school diploma, solid typing speed, basic computer skills, and a customer-focused mindset.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of at least 35 words per minute is expected.
• Basic computer skills and familiarity with common software.
• Excellent phone skills with strong active listening abilities.
• Clear written and verbal communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Interact with clients by phone, email or in person to provide support and information on tax-related products and services.
• Answer client questions, identify concerns and determine needs.
• Ensure appropriate actions are taken to resolve issues and concerns.
• Address client complaints empathetically and patiently.
• Redirect customers to the appropriate team or office when needed.
• Schedule client appointments and take messages as required.
• Perform other related duties as assigned.

Skills

Typing 35 wpm

Basic computer skills

Active listening

Interpersonal communication

Multitasking

Time management

Team oriented

Energetic

Customer service mindset

Education

High School Diploma or equivalent

Job description

Call Center (Customer Service) Representative

Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.

Call Center Representative base duties and responsibilities include:

• Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
• Answering client questions and identifying client concerns and overall needs
• Ensuring that appropriate actions are taken to resolve client issues and concerns
• Addressing client complaints in an empathetic and patient manner
• Redirecting customers to appropriate team member(s) and/or office(s) as needed

Other Responsibilities as needed:

• Making client appointments
• Taking messages
• Performing other related duties as assigned

Required Skills & Experience:

• High School Diploma or equivalent
• Basic typing skills (minimum 35 wpm)
• Basic computer operating skills
• Fantastic phone skills i.e. well spoken, excellent active listening skills
• Excellent interpersonal communication skills, both verbal and written
• Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
• Experience working in a fast-pace environment
• Team-oriented
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Outgoing, friendly, compassionate personality

Preferred Skills & Experience:

• Sales and/or marketing experience
• Previous call center and/or customer service experience a plus

Pay is based on hourly rate