Flexible-Hours Banking Support Specialist

Bank of Greene; Town of Catskill (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Bank of Greene is seeking a Customer Service Associate to deliver high-quality service by answering incoming calls and handling electronic communications. The role includes follow-up, issue escalation, and processing account maintenance tasks across multiple formats.

The position requires a basic technical ability to operate the Bank’s software, strong organization and problem-solving skills, and a team-oriented approach. Training and varied hours, including evenings and weekends, are involved.

Qualifications

• Associate’s degree in business, finance or related area preferred; or equivalent work experience in financial institutions.
• Ability to learn and operate Bank software and applications.
• Pleasant vocal tone and inflection, initiative, reliability and teamwork.
• Strong organization and problem-solving skills.

Responsibilities

• Answer incoming calls, follow up, transfer or elevate as needed.
• Resolve banking questions/issues across platforms in line with operating controls.
• Identify sales and retention opportunities by recognizing customer needs.
• Provide technical support for online banking, bill pay, transfers and VISA Debit.
• Process research and maintenance requests related to customer inquiries.
• Develop knowledge of Bank products, services and general information.
• Maintain listening, written and oral interpersonal skills.

Skills

Pleasant vocal tone

Initiative

Reliability

Team-oriented

Organization skills

Problem-solving

Education

Associate’s degree in business/finance or related area

Job description

Bank of Greene is seeking a Customer Service Associate to deliver high-quality service by answering incoming calls and handling electronic communications. The role includes follow-up, issue escalation, and processing account maintenance tasks across multiple formats.

The position requires a basic technical ability to operate the Bank’s software, strong organization and problem-solving skills, and a team-oriented approach. Training and varied hours, including evenings and weekends, are involved.