Hospital Guest Experience Navigator

Parkland Health; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Parkland Health welcomes patients, families and visitors with warmth, guiding them to services and providing directions to ensure a smooth visit. The role supports the hospital's guest experience by answering questions, coordinating referrals, and expediting service requests.

As a front-desk ambassador, you will maintain a welcoming environment, assist with navigation, and liaise with departments to resolve issues promptly while upholding Parkland's mission of compassionate care.

Qualifications

• One year of experience in a healthcare or customer service environment.
• Very strong interpersonal skills and ability to represent Parkland positively.
• Must be able to provide assistance, answer complaints and expedite services.

Responsibilities

• Greet patients, families, vendors, visitors and staff; provide directions and information.
• Coordinate information collection with hospital departments to ensure referrals go to the right location.
• Assist with problem resolution during entry/exit process and support management to meet service requirements.
• Provide concierge services and transportation arrangements as requested.
• Locate patient/visitor information and relay to appropriate departments; answer phone and provide general hospital information.
• Identify ways to improve work processes and customer satisfaction; participate in ongoing training.

Skills

Interpersonal skills

Excellent communication

Customer service

Problem solving

Multi-tasking

Basic computer skills

Education

None

Job description

Parkland Health welcomes patients, families and visitors with warmth, guiding them to services and providing directions to ensure a smooth visit. The role supports the hospital's guest experience by answering questions, coordinating referrals, and expediting service requests.

As a front-desk ambassador, you will maintain a welcoming environment, assist with navigation, and liaise with departments to resolve issues promptly while upholding Parkland's mission of compassionate care.