Flexible Healthcare Billing Support Specialist III

MaineHealth; Scarborough (ME); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth in Scarborough, ME is seeking a Customer Service Associate III – SBO to handle patient and payer calls, process payments, and support revenue cycle tasks. The role requires typing proficiency and knowledge of billing practices, with a base pay range noted and comprehensive benefits for full-time staff.

The position emphasizes a solid understanding of medical billing and customer communication within a multidisciplinary care team, with opportunities for professional development and a

Qualifications

• Two years of related healthcare or call center experience.
• Proficient typing and keyboarding skills.
• Knowledge of CPT/HCPCS/ICD and billing practices is preferred.

Responsibilities

• Answer incoming phone calls from patients, guarantors, and others (insurance companies, attorney offices, healthcare providers).
• Process payments using online module or payment device and ensure accurate application to accounts.
• Research and respond to patient correspondence and voicemails.

Skills

Typing

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

CPT knowledge

HCPCS knowledge

ICD knowledge

Job description

MaineHealth in Scarborough, ME is seeking a Customer Service Associate III – SBO to handle patient and payer calls, process payments, and support revenue cycle tasks. The role requires typing proficiency and knowledge of billing practices, with a base pay range noted and comprehensive benefits for full-time staff.

The position emphasizes a solid understanding of medical billing and customer communication within a multidisciplinary care team, with opportunities for professional development and a