Remote Healthcare Customer Service Lead (SBO)

MaineHealth; Scarborough (ME); Remoto; USD 29.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Descrizione del lavoro

MaineHealth is seeking a Customer Service Associate IV for the SBO role. This 100% remote position involves acting as a subject matter expert, handling escalated issues, and collaborating with revenue cycle teams to resolve billing questions.

The role may include team leadership or peer training responsibilities. Applicants should have a high school diploma (GED preferred) and 3 years of related healthcare or call center experience, with strong Microsoft Office and billing terminology knowledge

Competenze

• Education: High School Diploma or GED preferred.
• Experience: Three years of experience a related healthcare field or in a call center required.
• Proficient Microsoft Office skills and knowledge of medical billing terminology are preferred.

Mansioni

• Serve as subject matter expert within SBO team and handle escalated issues.
• Take or make calls and perform necessary research to identify billing issues.
• Collaborate with revenue cycle teams to resolve issues and communicate with SBO Manager or Director as needed.

Conoscenze

Customer service

Call center experience

Research skills

Formazione

High School diploma or GED

Strumenti

Microsoft Office

Medical billing terminology

Descrizione del lavoro

MaineHealth is seeking a Customer Service Associate IV for the SBO role. This 100% remote position involves acting as a subject matter expert, handling escalated issues, and collaborating with revenue cycle teams to resolve billing questions.

The role may include team leadership or peer training responsibilities. Applicants should have a high school diploma (GED preferred) and 3 years of related healthcare or call center experience, with strong Microsoft Office and billing terminology knowledge