Customer Service Associate IV - SBO

MaineHealth; Scarborough (ME); Remoto; USD 29.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Descrizione del lavoro

MaineHealth is seeking a Customer Service Associate IV for the SBO role. This 100% remote position involves acting as a subject matter expert, handling escalated issues, and collaborating with revenue cycle teams to resolve billing questions.

The role may include team leadership or peer training responsibilities. Applicants should have a high school diploma (GED preferred) and 3 years of related healthcare or call center experience, with strong Microsoft Office and billing terminology knowledge

Competenze

• Education: High School Diploma or GED preferred.
• Experience: Three years of experience a related healthcare field or in a call center required.
• Proficient Microsoft Office skills and knowledge of medical billing terminology are preferred.

Mansioni

• Serve as subject matter expert within SBO team and handle escalated issues.
• Take or make calls and perform necessary research to identify billing issues.
• Collaborate with revenue cycle teams to resolve issues and communicate with SBO Manager or Director as needed.

Conoscenze

Customer service

Call center experience

Research skills

Formazione

High School diploma or GED

Strumenti

Microsoft Office

Medical billing terminology

Descrizione del lavoro

Description

Clerical/Administrative Support
100% Remote
Req #: 96460

Summary:
Customer Service Associate IV - SBO role is the fourth level of a four level career path and acts as subject matter expert within team, works autonomously on special projects, handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Director as needed. May act as Team Lead or Peer Trainer.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School Diploma or GED preferred.
2. License/Certifications: HFMA Certified Revenue Cycle Representative (CRCR) or higher preferred.
3. For SBO Trainers only, must achieve MH RCM STEP Credentialed Trainer designation within three (3) months of start date.
4. Experience: Three years of experience a related healthcare field or in a call center required. Prior leadership and/or training preferred. Demonstrates competency in all essential functions of a Customer Service Associate III - SBO role.
5. Additional Skills/Requirements Required: N/A
6. Additional Skills/Requirements Preferred: Proficient Microsoft Office skills. Knowledge of medical billing terminology, CPT, HCPCS, ICD

#LIRemote

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.09to $27.12 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]