Flexible Full-Time Guest Experience Concierge

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator to welcome visitors, answer questions and direct guests. Daylight shifts with rotating weekend and holiday coverage required.

This role supports patient and guest services, parking operations and lobby maintenance, including assisting with mobility and providing a positive, confidential, and respectful experience.

Qualifications

• One year greeter experience or equivalent work experience.
• Some knowledge of medical terminology helpful.
• Excellent time management and organizational skills.
• Excellent interpersonal and communication skills.
• Able to monitor and assess concurrent situations and visitors.
• Strong problem solving skills.
• Excellent customer service skills.

Responsibilities

• Greet hospital guests and provide verbal assistance, guidance and directions.
• Serve as hospital liaison and information source on visiting hours, directions, policies.
• Monitor visitor controls and enforce visitation policy during non-visitor hours.
• Issue parking passes, discounts, and assist with parking operations.
• Assist with parking cashier functions and validate patient parking.
• Provide physical assistance to customers as needed, including wheelchair transport.
• Operate valet service vehicles safely.
• Train and orient volunteers and new staff at the Information Desk.
• Maintain lobby upkeep and report safety concerns.
• Maintain piano music in lobby per schedule.
• Answer or refer incoming calls; serve as Patient and Guest Relations representative.
• Handle incident reporting per procedures.

Skills

Excellent customer service

Interpersonal communication

Time management

Problem solving

Multitasking

Patient confidentiality

Education

High School Diploma or GED

Job description

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator to welcome visitors, answer questions and direct guests. Daylight shifts with rotating weekend and holiday coverage required.

This role supports patient and guest services, parking operations and lobby maintenance, including assisting with mobility and providing a positive, confidential, and respectful experience.