Patient & Family Concierge Acute Care 5300

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Job summary

UPMC Magee-Womens Hospital is seeking a Full Time Patient & Family Concierge to support the 5300 department. The role delivers compassionate service, coordinates tests, maintains patient flow, and assists with meals, supplies, and communications across a busy 28-bed unit.

Requires a high school diploma or equivalent and Act 34 clearance. The position entails rotating daylight and night shifts, holidays, and weekends, with opportunities to support patients and families through every step of care.

Qualifications

• High school diploma or equivalent required.
• Experience in patient/family-facing roles preferred.
• Act 34 clearance with renewal required.

Responsibilities

• Provide generalized, compassionate service to staff, patients, families and visitors during hospital stay.
• Coordinate patient tests and procedures and maintain patient flow communications.
• Assemble and serve meals per diet orders and maintain unit environment and supplies.
• Greet and assist visitors, physicians and staff; answer phones and manage unit communications.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

At UPMC Magee-Womens Hospital, we are more than a hospital - we are a trusted partner in every stage of a woman's life. From groundbreaking research and advanced treatments to compassionate, personalized care, Magee has been a leader in women's health for generations. Whether welcoming new life, supporting complex health needs, or guiding patients through every milestone, our experts combine innovation with empathy to deliver care that inspires confidence and comfort. UPMC Magee is honored to have been designated as a Magnet-designated hospital - twice! At Magee, we don't just treat patients - we care for people, families, and futures. Join us and be part of a team that's shaping the future of women's health.

UPMC Magee-Womens Hospital is seeking a Full Time Patient & Family Concierge to support the 5300 department!

Acute Care 5300 is a 28-bed medical-surgical unit that cares for a wide variety of medical and post-op patients and serves as Magee's stepdown unit. We see an extremely diverse patient population, with ages ranging from 15-100+. Many patients receive insulin and/or Cardezim drips, and all of the unit's 28 beds are housed in private rooms, each hardwired for telemetry monitoring. Our post-op patients may be recovering from orthopedic, vascular, urological, gynecological, or bariatric surgeries; we also frequently receive overflow surgical patients who do not have beds available on their specialty unit. Due to the wide variety of services we offer and medical conditions we see, 5300 is a great fit for graduate nurses and nurses seeking to build broad knowledge and/or gain new experience.

What can you Expect as a Patient & Family Concierge?

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to staff members, patients, families, and visitors during their stay within the hospital. This role assists with all communications regarding the department, accurately updates and maintains patient flow process and coordinate patient tests and procedures.

Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements. Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment. Replenishes supplies as needed. Orders unit specific supplies and equipment. Delivers supplies, equipment, medication and other materials to the patient units.

You will maintain par levels for designated supplies and forms including down time folders, maintain accurate unit communication including, but not limited to, promptly answering telephones, activating the paging system, facilitating timely faxing, distributing patient and unit mail, greeting and assisting visitors, physicians, and other staff members.

How does UPMC Support our Employees?

UPMC is committed to investing in our employees - financially, personally, and professionally -starting on day one of your career. From tackling student loans to advancing your career later in life, UPMC is the partner you need to succeed and thrive in your career.

Here are a few examples of how we support our employees:

• Tuition reimbursement of up to $6,000* per academic year at any accredited institution, available to employees and their dependents (*amount varies based on job title and status)
• An incomparable Total Rewards package
• Top clinicians, leading researchers, and the most modern equipment and technology in health care today

Shifts/Hours:

This role will work rotating daylight and night shifts. This role will work rotating holidays and weekends. *Hours are subject to change based on business needs.

• High school diploma or equivalent OR current high school/GED enrollment OR one year of previous job experience required in lieu of HS diploma/GED.

Licensure, Certifications, and Clearances:

• Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran