Day Shift Hospital Guest Relations Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Magee - Women's Hospital of UPMC is seeking a Flex Full Time Destination Coordinator to assist visitors, patients and guests with directions, information and services. This role serves as the Hospital's Patient and Guest Relations representative and requires daylight shifts with rotating weekend and holiday availability to support hours of operation.

The Destination Coordinator will greet guests, help with parking logistics, and provide courteous, confidential support in a busy hospital

Qualifications

• Greet Hospital guests and provide directions and information.
• Answer or refer calls; act as Patient and Guest Relations representative.
• Maintain confidentiality of patient information.
• Train and orient volunteers and new employees at the Information Desk.

Responsibilities

• Serve as Hospital liaison and guide visitors and patients.
• Monitor visitation policies and issue passes when appropriate.
• Provide assistance including transportation and wheelchair aid as needed.
• Assist with parking, valet operations and cashier functions.
• Operate valet services safely and professionally.
• Maintain lobby upkeep and report safety concerns.

Skills

Guest relations

Customer service

Communication

Problem solving

Job description

Magee - Women's Hospital of UPMC is seeking a Flex Full Time Destination Coordinator to assist visitors, patients and guests with directions, information and services. This role serves as the Hospital's Patient and Guest Relations representative and requires daylight shifts with rotating weekend and holiday availability to support hours of operation.

The Destination Coordinator will greet guests, help with parking logistics, and provide courteous, confidential support in a busy hospital