Destination Coordinator

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator to welcome visitors, answer questions and direct guests. Daylight shifts with rotating weekend and holiday coverage required.

This role supports patient and guest services, parking operations and lobby maintenance, including assisting with mobility and providing a positive, confidential, and respectful experience.

Qualifications

• One year greeter experience or equivalent work experience.
• Some knowledge of medical terminology helpful.
• Excellent time management and organizational skills.
• Excellent interpersonal and communication skills.
• Able to monitor and assess concurrent situations and visitors.
• Strong problem solving skills.
• Excellent customer service skills.

Responsibilities

• Greet hospital guests and provide verbal assistance, guidance and directions.
• Serve as hospital liaison and information source on visiting hours, directions, policies.
• Monitor visitor controls and enforce visitation policy during non-visitor hours.
• Issue parking passes, discounts, and assist with parking operations.
• Assist with parking cashier functions and validate patient parking.
• Provide physical assistance to customers as needed, including wheelchair transport.
• Operate valet service vehicles safely.
• Train and orient volunteers and new staff at the Information Desk.
• Maintain lobby upkeep and report safety concerns.
• Maintain piano music in lobby per schedule.
• Answer or refer incoming calls; serve as Patient and Guest Relations representative.
• Handle incident reporting per procedures.

Skills

Excellent customer service

Interpersonal communication

Time management

Problem solving

Multitasking

Patient confidentiality

Education

High School Diploma or GED

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator.

This position will work daylight shifts. Rotating weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

Provide directions, information and assistance to Hospital visitors, patients and guests. Answer or refer incoming calls appropriately. Serve as the Hospital's Patient and Guest Relations representative.

Responsibilities:

• Serve as Hospital liaison.
• Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information.
• Maintain piano music in the lobby per appointed schedule.
• Issue patient scooters to patients and visitors as needed.
• Assist with parking and traffic control in designated valet parking areas as directed by parking supervisor or manager on an as needed basis. Assist with parking valet booth key management function as needed.
• Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
• Operate the parking department's radios per established procedure.
• Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
• Respect patient confidentiality and withholds restrictive information.
• Assist with parking cashier functions and validates patient parking.
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Use departmental guidelines in the handling of medical and security emergencies. Maintain upkeep of Hospital lobby and reports general maintenance and safety concerns.
• Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
• Train and orient volunteers and new employees at the Information Desk.
• Operate all vehicles entrusted to the valet service in a safe and responsible manner on an as needed basis.

Completion of High school diploma or GED equivalent.1 year Greeter experience or equivalent work experience.Some knowledge of medical terminology helpful.Excellent time management and organizational skills.Excellent interpersonal and communication skills.Able to monitor and assess concurrent situations and visitors.Strong problem solving skills.Excellent Customer Service skills.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran