Destination Coordinator

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Magee - Women's Hospital of UPMC is seeking a Flex Full Time Destination Coordinator to assist visitors, patients and guests with directions, information and services. This role serves as the Hospital's Patient and Guest Relations representative and requires daylight shifts with rotating weekend and holiday availability to support hours of operation.

The Destination Coordinator will greet guests, help with parking logistics, and provide courteous, confidential support in a busy hospital

Qualifications

• Greet Hospital guests and provide directions and information.
• Answer or refer calls; act as Patient and Guest Relations representative.
• Maintain confidentiality of patient information.
• Train and orient volunteers and new employees at the Information Desk.

Responsibilities

• Serve as Hospital liaison and guide visitors and patients.
• Monitor visitation policies and issue passes when appropriate.
• Provide assistance including transportation and wheelchair aid as needed.
• Assist with parking, valet operations and cashier functions.
• Operate valet services safely and professionally.
• Maintain lobby upkeep and report safety concerns.

Skills

Guest relations

Customer service

Communication

Problem solving

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Flex Full Time Destination Coordinator.

This position will work daylight shifts. Rotating weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose

Provide directions, information and assistance to Hospital visitors, patients and guests. Answer or refer incoming calls appropriately. Serve as the Hospital's Patient and Guest Relations representative.

Responsibilities

• Serve as Hospital liaison.
• Monitor visitor controls and complies with the service-related visitation policy during non-visitor hours. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information.
• Maintain piano music in the lobby per appointed schedule.
• Issue patient scooters to patients and visitors as needed.
• Assist with parking and traffic control in designated valet parking areas as directed by parking supervisor or manager on an as needed basis. Assist with parking valet booth key management function as needed.
• Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
• Operate the parking department's radios per established procedure.
• Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
• Respect patient confidentiality and withholds restrictive information.
• Assist with parking cashier functions and validates patient parking.
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Use departmental guidelines in the handling of medical and security emergencies. Maintain upkeep of Hospital lobby and reports general maintenance and safety concerns.
• Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
• Train and orient volunteers and new employees at the Information Desk.
• Operate all vehicles entrusted to the valet service in a safe and responsible manner on an as needed basis.