Flexible Front-of-House Dining Supervisor

Naval Academy; Annapolis (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

The Naval Academy Hospitality division seeks a Retail Dining FOH Supervisor to lead front-of-house operations at NABSD sites in Annapolis, MD. The role involves overseeing on-site staff, coordinating with kitchen and catering teams, and ensuring top-notch guest service distributed across events.

You will manage reservations, inventory, and post-event reporting while upholding sanitation and alcohol safety standards in a fast-paced environment.

Qualifications

• Ability to independently lead FOH teams, oversee shift assignments, and execute operations in full compliance with SOPs and BEOs.
• Experience providing proactive guest engagement during events and rapidly resolving service, food, or beverage complaints.
• Knowledge of dining, bar, and barista operations, including strict health/sanitation compliance and alcohol awareness.
• Ability to communicate clearly across diverse teams and coordinate seamless execution between FOH, kitchen, catering, and logistics staff.
• Experience overseeing and completing inventory management, post-event revenue collection, post-event administrative reports.

Responsibilities

• Execute day-to-day operations for designated la carte locations according to Manager specification, and location specific SOPs.
• Oversee/prepare staff assignments to include set-up, service, tear-down and side work.
• Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications.
• Maintain guest satisfaction and resolve complaints within authority; refer to management as needed.
• Manage revenue, inventory, and post-function reports; ensure compliance with sanitation and alcohol policies.

Skills

FOH supervision

customer service

team coordination

inventory management

barista operations

Education

Specialized education alternatives: 1 year in food service

Five years of education beyond high school

Three years of general work experience

Tools

POS systems

Catering operations

Job description

The Naval Academy Hospitality division seeks a Retail Dining FOH Supervisor to lead front-of-house operations at NABSD sites in Annapolis, MD. The role involves overseeing on-site staff, coordinating with kitchen and catering teams, and ensuring top-notch guest service distributed across events.

You will manage reservations, inventory, and post-event reporting while upholding sanitation and alcohol safety standards in a fast-paced environment.