Flexible Customer Service Associate

Hertz; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Rental discounts

Health plan

Retirement match

Parental leave

EAP

Education reimbursement

Voluntary insurance

Park & gym discounts

Job summary

The Hertz Corporation in Norfolk, VA is seeking a Flexible Customer Service Associate to consult with customers on rentals, actively offer products and services, and overcome objections while delivering world-class service. You will shuttle customers and ensure vehicles are prepared for pickup, including cleaning, fueling, and fluid checks.

Wage is $16.00 per hour, with opportunities to benefit from discounts, health and retirement plans, parental leave, and other employee perks.

Qualifications

• Excellent communication and initiative.
• Ability to operate standard office equipment.
• Ability to handle multiple tasks including vehicle prep and shuttling.

Responsibilities

• Consult with customers on rental options and maximize revenue opportunities.
• Shuttle customers as needed and ensure timely service.
• Prepare vehicles for pickup: clean, assess damage, fuel, and refill fluids.

Skills

Customer service

Sales

Communication

Multitasking

Objection handling

Tools

Computer terminal

Telephone

Calculator

Copy machine

Fax machine

Job description

Job Description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.

Wages: $16.00 per hour

Qualifications

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits And Perks

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran