Flexible Car Rental Concierge — Customer Service & Sales

Hertz; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Rental discounts

Health plan

401(k) matching

Parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance

Theme park tickets & gym discounts

Job summary

Hertz in Norfolk, VA is seeking a Flexible Customer Service Associate to assist customers with rentals and drive revenue through upselling products and services. The role includes shuttling customers, cleaning vehicles, and ensuring cars are ready for pickup.

The position emphasizes strong communication, ownership and initiative, with a focus on delivering world-class service and efficient operations.

Qualifications

• Strong oral and written communication.
• Ability to handle multiple tasks and responsibilities.
• Awareness of ownership, accountability and initiative.

Responsibilities

• Consult with customers on their rental and maximize revenue opportunities.
• Offer products and services and overcome customer objections.
• Ensure world-class customer service and sales support.
• Shuttle customers and prepare vehicles for pickup, including cleaning, assessing damage, fueling and refilling fluids.

Skills

Communication

Customer service

Sales

Tools

Computer terminal

Telephone

Calculator

Copy machine

Fax machine

Job description

Hertz in Norfolk, VA is seeking a Flexible Customer Service Associate to assist customers with rentals and drive revenue through upselling products and services. The role includes shuttling customers, cleaning vehicles, and ensuring cars are ready for pickup.

The position emphasizes strong communication, ownership and initiative, with a focus on delivering world-class service and efficient operations.