Flexible Banking Specialist: Customer Service & Transactions

Firstiowa; Cedar Falls (IA); Hybrid; USD 30,000 - 42,000; Full time

Job summary

First Bank in Cedar Falls is seeking a Flexible Transaction Banker to welcome customers, perform transactions, and provide accurate service. You will build relationships and offer banking solutions tailored to customer needs. Hours vary by need; availability 8am-5pm on Mondays and Fridays and 8:15am-11am on Saturdays is required.

This position may work at Cedar Falls, Plainfield, or Waverly locations. Join a collaborative team focused on integrity, regulatory compliance, and delivering friendly,

Qualifications

• Experience handling monetary transactions and providing courteous service.
• Ability to balance cash drawers and process daily balances.
• Availability to work the stated shifts and locations.

Responsibilities

• Process monetary transactions for customers, such as cashing monetary instruments, deposits, withdrawals, and payments.
• Create official checks, etc.
• Scan transactions into system for processing
• Provide timely, courteous and professional customer service
• Build appropriate relationships with customers to better understand their banking needs
• Responsible for having an in depth understanding of transactional processes and retail bank products
• Assist customers with resolution of account concerns and issues
• Promptly and cheerfully answer phone calls and greet in a professional manner.

Skills

Customer service

Cash handling

Sales referrals

Product knowledge

Compliance awareness

Job description

First Bank in Cedar Falls is seeking a Flexible Transaction Banker to welcome customers, perform transactions, and provide accurate service. You will build relationships and offer banking solutions tailored to customer needs. Hours vary by need; availability 8am-5pm on Mondays and Fridays and 8:15am-11am on Saturdays is required.

This position may work at Cedar Falls, Plainfield, or Waverly locations. Join a collaborative team focused on integrity, regulatory compliance, and delivering friendly,