Flexible Transaction Banker

Firstiowa; Waverly (IA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Bank in Iowa seeks a Flexible Transaction Banker to provide exceptional customer service and accurately complete banking transactions. The role supports customers with a range of services and requires balancing cash drawers and assisting with product referrals.

Shifts vary and may require availability 8am-5pm on Mondays and Fridays and 8:15am-11am on Saturdays, with locations in Cedar Falls, Plainfield, or Waverly. This position emphasizes teamwork and regulatory compliance.

Qualifications

• Must be able to provide exceptional service and accurate transactions.
• Flexible position with variable hours and locations.
• Ability to understand and present bank products as solutions.

Responsibilities

• Process monetary transactions (deposits, withdrawals, payments).
• Create official checks and scan transactions for processing.
• Balance cash drawers and ATM, ensure security of cash.
• Answer calls, greet customers professionally, and resolve account concerns.

Skills

Customer service

Cash handling

Referrals

Compliance awareness

Job description

Do you enjoy getting to know new people and having conversations? Then becoming a Flexible Transaction Banker with First Bank would be a great fit for you! As a Flexible Transaction Banker, you will interact with customers each day providing exceptional service and accurately completing transactions on their accounts. You will build relationships with our customers to better understand their needs and offer services that fit their needs.

Hours for this position vary based on need and availability. Since it is a flexible position, we may be able to accommodate unavailability on certain days and work around other commitments, however, availability to work 8am-5pm on Mondays, 8am-5pm on Fridays, and 8:15am-11am on Saturdays is required. This position may work at our Cedar Falls, Plainfield, or Waverly locations.

Customer Service:

• Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
• Create official checks, etc.
• Scan transactions into system for processing
• Provide timely, courteous and professional customer service
• Build appropriate relationships with customers to better understand their banking needs
• Responsible for having an in depth understanding of transactional processes and retail bank products
• Assist customers with resolution of account concerns and issues
• Promptly and cheerfully answer phone calls and greet in a professional manner.

Cash Handling:

• Accurately process transactions evidenced by balancing daily
• Ensure assigned cash drawer is kept secure at all times
• Keep cash drawer within assigned drawer limits
• Balance ATM, vault, etc. as assigned

Referrals:

• Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
• Support the overall sales effort by referring customer to others within the bank for financial solutions
• Participate in retail product campaigns the bank initiates

Other:

• Work as one collective bank team and assist in other departments as needed
• Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
• Complete training as needed or required
• Other duties as assigned

EOE, including disability/vets