Flexible Banking Customer Service Specialist

Automatic Data Processing, Inc.; Griffin (GA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits

Flexibility

Job summary

United Bank is seeking a Customer Service Representative (CSR) for the Griffin, GA area. The CSR serves as the first point of contact, delivering Signature Service and building customer relationships while supporting opening and maintaining individual and business accounts.

Responsibilities include identifying customer needs, recommending tailored products, and ensuring a seamless banking experience. A high school diploma and 1+ year in customer service or sales are preferred, with strong

Qualifications

• Minimum of one year of customer service and/or sales experience preferred (banking experience a plus).
• Demonstrated ability to build relationships and provide consultative solutions.
• Strong computer proficiency and comfort learning new technology platforms.
• Excellent verbal and written communication skills.
• Strong analytical thinking and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable assisting customers with digital banking services (online banking, mobile apps, remote deposit capture, and other electronic services).

Responsibilities

• Utilize a consultative sales approach to identify customers’ financial goals and recommend appropriate products and services.
• Open, maintain, and service a variety of deposit accounts and related financial services.
• Build and expand customer relationships through proactive outreach and follow-up.
• Resolve customer concerns by identifying root causes, implementing timely solutions, and ensuring complete resolution.
• Recognize cross-sell and referral opportunities and connect customers with appropriate internal partners.
• Accurately document and track customer interactions to support effective sales and service delivery; comply with internal controls and regulatory requirements.

Skills

Customer service

Sales experience

Relationship building

Communication skills

Problem solving

Attention to detail

Tech savviness

Digital banking

Education

High school diploma or equivalent

Job description

United Bank is seeking a Customer Service Representative (CSR) for the Griffin, GA area. The CSR serves as the first point of contact, delivering Signature Service and building customer relationships while supporting opening and maintaining individual and business accounts.

Responsibilities include identifying customer needs, recommending tailored products, and ensuring a seamless banking experience. A high school diploma and 1+ year in customer service or sales are preferred, with strong