Alarm Dispatcher

Guardian Security Systems; Yakima (WA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Guardian Security Systems in Yakima, WA is seeking an Alarm Dispatcher for a full-time, on-site role. The position involves handling over-the-phone requests, dispatching during alarm events, and rapidly evaluating signals in a 24/7 environment.

Pay is $22 per hour, with a 5-shift, 8-hour schedule and weekend/holiday requirements. Benefits include low-cost health coverage, a 401(k) match after 1 year, and paid time off plus tuition reimbursement.

Qualifications

• Intermediate or higher technical skills when using computers are required.
• Attention to detail and accurate data entry.
• Ability to communicate clearly in stressful situations.

Responsibilities

• Process over-the-phone requests from customers and facilities.
• Dispatch alarms for Fire, Security, Medical, and Life/Safety events.
• Evaluate alarm signals quickly and accurately.
• Review account signal history for patterns and issues.
• Relay complete and precise information to the appropriate responders.

Skills

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Alarm Dispatcher

Full Time GSS - Yakima, Yakima, WA, US

30+ days ago Requisition ID: 1266

* We appreciate your interest in joining our team! If your qualifications match our needs, we’ll reach out directly to discuss next steps. Please do not call our offices for application updates. Thank you! *

About Us:

Guardian Security was founded in 1976 and has been serving Washington State residents with life and property protection ever since. We are proud to be celebrating 50 years in business.

We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and in the SODO district of Seattle.

Kindness – Growth Mindset – Technical Excellence – Safety – Predictable Success – Customer Heroes

Position Summary:

Guardian's Central Station is seeking an Alarm Dispatcher at our Yakima location. The role involves processing over-the-phone requests, dispatching for various alarm events, and accurately evaluating alarm signals.

Pay:

• $22 per hour

Schedule:

• 5 shifts, 8 hours each
• Floating schedule across the 24/7 operations
• Weekends and holidays required

Work Location:

• In person at our Yakima location ( 408 S. 2nd Street Yakima, WA 98901)
• The station is a 24/7, 365 day operation with on-site attendance required.

Core Duties:

• Processing over-the-phone requests
• Dispatching on Fire, Security, Medical, and Life/Safety alarm events
• Comprehend and evaluate alarm signal events quickly and accurately
• Review account signal traffic history accurately and quickly
• Relay account/signal information in a complete and informationally dense manner

This list is not exhaustive. Other duties, responsibilities, and activities may change or be assigned as needed.

• Embodiment of our Core Values: Kindness, Safety, Customer Hero, Technical Excellence, Predictable Success, Growth Mindset.
• Very detail-oriented, meticulous work ethic with desire to produce quality work output.
• Ability to work independently and problem solve.
• Must be comfortable communicating with any individuals, using any method of communication.
• Low-cost Medical, Dental, and Vision insurance
• 401(k) with company match after 1 year
• Paid time off that builds with tenure
• Tuition reimbursement/PAID Professional Development PTO (24 hours that renews every year!)

Computer Skills:

• Intermediate or higher technical skills when using computers is required.

This job is 99% sedentary and it uses fingers, hands, arms when working with mouse, keyboard, and monitors. Close vision and distance vision are necessary. While performing the duties of this job, the employee may regularly lift and/or move up to 10 pounds and occasionally will lift and/or move up to 25 pounds.

Equal Employment Opportunity: We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by applicable law.