FleetShare Field Specialist - Rockford Territory Support

Merchants Fleet Management; Rockford (IL); On-site; USD 60,000 - 81,000; Full time

Job summary

Merchants Fleet seeks a FleetShare Ambassador based in or near Rockford, IL to provide onsite support for FleetShare product clients within the assigned territory. You will deliver superior customer service, act as a FleetShare expert, and facilitate documentation and vehicle inspections.

Key duties include visits to FleetShare locations, expert guidance to clients and partners, handling inquiries, and KPI reporting. Travel is required with reimbursement for a personal vehicle usage.

Qualifications

• Excellent customer service, communication, and listening skills.
• Aptitude to learn FleetShare fleet management system, CRM (Salesforce), and LeaseWave.
• Strong Microsoft Office Suite skills; ability to learn company software.
• Effective time management and organizational skills.
• Critical thinking and problem-solving ability.
• Exceptional verbal, written, presentation, project management, and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
• Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
• Facilitate documentation for new or renewing FleetShare users.
• Conduct inspections for new vehicles entering the program.
• Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
• Build and maintain relationships with key onsite contacts within client operations.
• Manage usage in the defined territory to increase utilization and income.
• Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
• Provide KPI reporting for the assigned territory internally and externally as required.
• Coordinate vehicle movements and material shipments within the territory.
• Handle billing for charges incurred within the assigned territory.
• Collaborate with cross-departmental teams within Operational and Technical departments.
• Troubleshoot product technology onsite as needed.
• Take on additional projects as assigned.
• Travel as necessary to FleetShare locations within the territory of Rockford, IL.

Skills

Customer service

Communication

CRM (Salesforce)

Fleet management systems

MS Office

Time management

Problem solving

Teamwork

Teens Telematics knowledge

Education

Bachelor's degree preferred

Tools

FleetShare (Agile/TSD)

LeaseWave

Job description

Merchants Fleet seeks a FleetShare Ambassador based in or near Rockford, IL to provide onsite support for FleetShare product clients within the assigned territory. You will deliver superior customer service, act as a FleetShare expert, and facilitate documentation and vehicle inspections.

Key duties include visits to FleetShare locations, expert guidance to clients and partners, handling inquiries, and KPI reporting. Travel is required with reimbursement for a personal vehicle usage.