Fleet Technology & Systems Lead — Drive Operations Innovation

RXO

Naperville (IL)

On-site

USD 95,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

401(k) with company match

Health, dental and vision insurance

Paid time off & holidays

Tuition assistance

Job summary

RXO is seeking a Fleet Technology & Systems Manager in Naperville, IL, to lead strategy, optimization, and support of RXO Dedicated Transportation's technology ecosystem. You will partner with Operations, Technology, vendors, and leaders to drive performance, visibility, and continuous improvement.

The role focuses on scalable solutions, dashboards, and actionable insights to improve efficiency and service.

Qualifications

Bachelor's degree in Business, Supply Chain, Information Technology, Engineering, or a related field, or equivalent related work experience.
Experience supporting business applications, operational technology platforms, or logistics systems.
Experience leading system implementations, technology projects, or process improvement initiatives.
Strong analytical, project management, and problem-solving skills.
Experience managing cross-functional stakeholder relationships and driving business outcomes.
Proficiency with Microsoft Office applications and reporting tools.

Responsibilities

Develop and execute application strategies aligned with operational and organizational goals.
Establish technology roadmaps and prioritize enhancements based on business needs and user feedback.
Serve as the primary liaison between Operations, Technology, Account Management, and third-party vendors.
Lead system implementations, upgrades, integrations, migrations, and optimization projects.
Define project scope, requirements, timelines, risks, and success metrics while managing project execution.
Coordinate testing, user acceptance testing, deployment activities, and post-launch support.
Analyze operational workflows and identify opportunities for automation, visibility, and efficiency improvements.
Develop and leverage dashboards, KPIs, scorecards, and reporting tools to support operational decision-making.
Investigate application and business system issues, determine root causes, and drive resolution efforts.
Manage vendor relationships, escalations, enhancement requests, and stakeholder communications.
Support training, documentation, change management, and user adoption initiatives.
Mentor application support team members and lead cross-functional project teams.
Drive continuous improvement efforts that enhance service, productivity, operational performance, and customer outcomes.