Fleet Tech Reliability Program Lead

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon's Middle Mile Fleet Technology team is seeking a Senior Program Manager to own the reliability and performance of critical fleet technology platforms across the middle mile network. This role focuses on maximizing device uptime and coordinating complex repair programs with OEM partners, vendors, and product engineering teams.

You will lead cross-functional efforts to improve fleet readiness, analyze device health data, and report progress to senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own end-to-end device operations and repair program execution for critical fleet technology platforms across the middle mile tractor, trailer, and intermodal fleet, defining program strategy and driving teams inside and outside the organization to deliver.
• Manage third-party vendor relationships and performance — including SLA enforcement, cost efficiency, and repair quality — while partnering with product engineering and OEM teams to diagnose systemic device failures and accelerate resolution.
• Analyze device health and failure data to identify root causes, implement preventive maintenance strategies, and build reporting mechanisms that enable proactive issue identification and data-driven decisions.
• Coordinate device repair strategy across transportation networks, aligning intake mechanisms, vendor relationships, and measurement standards to capture scale and reduce complexity.
• Communicate program status, technical risks, and recommendations clearly to senior leadership through well-structured narratives and regular business reviews.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Stakeholder communication

Education

Master's degree or MBA in business/operations/HR/OD

Tools

AI tools

Job description

Amazon's Middle Mile Fleet Technology team is seeking a Senior Program Manager to own the reliability and performance of critical fleet technology platforms across the middle mile network. This role focuses on maximizing device uptime and coordinating complex repair programs with OEM partners, vendors, and product engineering teams.

You will lead cross-functional efforts to improve fleet readiness, analyze device health data, and report progress to senior leadership.