Fleet Services Writer
City of Chesapeake Virginia
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Benefits offered by this job
Job summary
The City of Chesapeake is seeking a highly motivated Fleet Service Writer to join the GARAGE/FLEET department. You will act as the liaison between customer departments and the city garage, initiating automotive services, writing repair orders, verifying warranty coverage, and maintaining records.
Responsibilities include receiving vehicles, verifying data, scheduling PM services, coordinating with technicians, communicating status to departments, and assisting with recalls and fleet maintenance
Qualifications
- Requires high school diploma or GED and one year of college/technical training or equivalent.
- Minimum one year of related full-time experience.
- Valid driver’s license with driving record in compliance with city standards.
- A class B CDL and ASE C1 within one year; ASE G1/T8 preferred.
Responsibilities
- Receive vehicles and equipment, document concerns and create clear work orders in FMIS.
- Verify unit numbers, meters, warranty status and service coverage before work begins.
- Maintain preventive maintenance calendar and schedule PM services with customers.
- Assign bay work to technicians to keep repairs moving promptly.
- Communicate repair status and coordinate recalls and dealer work as needed.
Skills
Education
Tools
Job description
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
Position Information
Working Title of Vacant Position
Working Title of Vacant Position Fleet Services Writer
Job Type
Job Type Full Time
Posting Type
Posting Type Public
Number of Vacancies
Number of Vacancies 1
Department
Department GARAGE/FLEET
Division
Division AUTOMOTIVE SERVICES
Requisition Number
Requisition Number 2026410
Number of hours worked per week
Number of hours worked per week 40
Work Schedule
Monday – Friday; 7am-4pm.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location
Work Site Location Chesapeake, VA
Position Driving Requirement
Position Driving Requirement O - Occasional
Pay Grade
Pay Grade GE05
Pay Basis
Pay Basis Semi-Monthly
Advertised Salary
Starting Range: $41,544-$61,797
- Actual starting salary depends on education and relevant experience.
Do you want to join a team-oriented organization that offers a competitive salary, outstanding benefits, a robust retirement plan, flexible work hours, and 16 paid holidays a year? Look no further! The City of Chesapeake is an employer who values and empowers its employees and understands work-life balance.
We are seeking a highly motivated and customer-focused Fleet Service Writer to join our award-winning team. This position serves as the liaison between our customer departments and the city garage, bringing product knowledge and efficiency to every transaction. The Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, writing repair orders, and maintaining customer rapport and records. This position reports directly to the Fleet Maintenance Superintendent.
- Receive vehicles and equipment at the service desk, document customer concerns, and translate them into clear, actionable work orders in the fleet management information system ( FMIS ).
- Verify unit numbers, meter readings, warranty status, and service contract coverage at check-in; flag discrepancies before work begins.
- Maintain the preventive maintenance calendar; schedule PM services with department customers and update schedules as needed to keep the fleet in compliance and minimize downtime.
- Assign quick bay work directly to available technicians to keep short-duration repairs and services moving without delay.
- Recommend changes to equipment PM requirements or service frequency and report any issues with the FMIS to the Superintendent.
- Communicate repair status and expected completion times to customer departments; handle questions, concerns, and complaints professionally.
- Respond to requests for service from the field, including emergency breakdowns; arrange towing and temporary transportation when necessary.
- Advise customers on necessary service for routine maintenance and upcoming PM requirements.
- May assist shop supervisors in working with customer departments and dealerships to schedule and complete active recall repairs with minimal impact to department operations.
- Work with shop supervisors and shop foremen to keep shop workflow efficient, coordinating repair priorities and road call responses.
- Strong customer service and communication skills; able to explain repair status in plain language to non-technical customers.
- Ability to prioritize competing demands from multiple departments, including emergency service vehicles.
- Ability to work independently at a service counter while coordinating with shop floor staff.
- Professional demeanor when handling complaints, schedule conflicts, and stressed customers.
Compensation and Benefits $4,000 CDL Stipend. This annual stipend begins 90 days after you obtain your Commercial Driver’s License ( CDL ) and is paid in weekly installments. The City provides CDL training at no cost to employees. The required 20 hours of behind-the-wheel training are completed on the clock, so you get paid to train! Vehicles for DMV road testing are also provided.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Work is performed in a combination office and shop environment with some potential exposure to noise, fumes, and moving vehicles, and occasionally outside in all types of weather. The position requires the ability to stand and walk for extended periods, climb into large vehicles, enter and operate a variety of fleet vehicles, and occasionally lift up to 25 pounds. The workday alternates between quiet periods and extremely busy ones, particularly during morning drop-off and end-of-day pickup.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE and completion of one year of college or technical training, or any equivalent combination of education and experience in the automotive industry or a closely related field.
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and driving record in compliance with City Driving Standards. A class B CDL and ASE C1 certification are required within one (1) year of hire; ASE G1 and T8 certification are preferred.
SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Experience in a municipal, government, or large commercial fleet environment.
- Experience with a fleet management information system ( FASTER , AssetWorks, RTA , or similar).
- Experience processing warranty claims.
Job Open Date
08/20/2026
Job Close Date
09/03/2026
Open Continuous No
Overall Physical Strength Demands
Overall Physical Strength Demands
Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Usually=Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Standing
Standing Frequently- From 1/3 to 2/3 of the time.
Sitting
Sitting Frequently- From 1/3 to 2/3 of the time.
Walking
Walking Frequently- From 1/3 to 2/3 of the time.
Lifting
Lifting Occasionally- Up to 1/3 of the time.
Lifting Amount
Lifting Amount Exerting up to 20 to 50 lbs
Carrying
Carrying Occasionally- Up to 1/3 of the time.
Carrying Weight
Carrying Weight Exerting up to 20 to 50 lbs
Pushing/Pulling
Pushing/Pulling Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Pushing/Pulling Weight Exerting up to 20 to 50 lbs
Reaching
Reaching Rarely- Less than 1 hour per week.
Handling
Handling Frequently- From 1/3 to 2/3 of the time.
Fine Dexterity
Fine Dexterity Frequently- From 1/3 to 2/3 of the time.
Kneeling
Kneeling Rarely- Less than 1 hour per week.
Crouching
Crouching Rarely- Less than 1 hour per week.
Crawling
Crawling Rarely- Less than 1 hour per week.
Bending
Bending Occasionally- Up to 1/3 of the time.
Twisting
Twisting Occasionally- Up to 1/3 of the time.
Climbing
Climbing Occasionally- Up to 1/3 of the time.
Balancing
Balancing Rarely- Less than 1 hour per week.
Vision
Vision Continuously- 2/3 or more of the time.
Hearing
Hearing Continuously- 2/3 or more of the time.
Talking
Talking Continuously- 2/3 or more of the time.
Foot Controls
Foot Controls Occasionally- Up to 1/3 of the time.
Machines, Tools, Equipment and Work Aids Used
Windows Computers, normal office equipment
Protective Equipment Required
All PPE will be provided as needed
Health and Safety
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
Mechanical Hazards
Mechanical Hazards N = Never
Chemical Hazards
Chemical Hazards N = Never
Electrical Hazards
Electrical Hazards N = Never
Fire Hazards N = Never
Explosives
Explosives N = Never
Communicable Diseases
Communicable Diseases S = Seasonally
Physical Danger or Abuse
Physical Danger or Abuse N = Never
Other
If Other, Description
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
Dirt and Dust
Dirt and Dust S = Seasonally
Extreme Temperatures
Extreme Temperatures S = Seasonally
Noise and Vibration
Noise and Vibration M = Several Times Per Month
Fumes and Odors
Fumes and Odors M = Several Times Per Month
Wetness/Humidity
Wetness/Humidity S = Seasonally
Darkness or Poor Lighting
Darkness or Poor Lighting S = Seasonally
Primary Work Location
Non-Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Time Pressures
Time Pressures Frequently- From 1/3 to 2/3 of the time.
Emergency Situations
Emergency Situations Occasionally- Up to 1/3 of the time.
Frequent Change of Tasks
Frequent Change of Tasks Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.
Working Closely with Others as Part of a Team
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Noisy/Distracting Environment Occasionally- Up to 1/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Please provide contact information for professional references.
Minimum Requests 0
Maximum Requests 4
Required fields are indicated with an asterisk (*).
- * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
- Yes
- No
- * This position requires a class B CDL and ASE C1 certification within one year of hire. Will you be able to meet this requirement?
- Yes
- No
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