Fleet Service Writer II – Estimates & Dispatch

CAI Cox Automotive Corp Svcs., LLC; New (KY); Hybrid; USD 60,000 - 92,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Holiday pay

Job summary

Cox Automotive is hiring for a Service Writer II to support our vehicle operations team at a Cox location in the United States. You will handle phone inquiries, prepare cost estimates, and communicate updates to customers on repair status.

You will review repair orders and ensure accurate documentation in the service database, coordinating with technicians and other staff to deliver timely service. The role emphasizes strong communication, multitasking, and adherence to safety standards, with

Qualifications

• High School Diploma/GED required with 3 years’ related experience or equivalent combining education and experience.
• Strong communication skills, both verbal and written, to interact with customers and vendors.
• Proficiency with Windows office suite; ability to learn DFS IT Systems and related tools.

Responsibilities

• Answer phones and assist service customers with repair needs and cost estimates.
• Create repair estimates aligned with customer expectations for cost, quality, and lead time.
• Communicate repair status with customers via email, fax, or phone and obtain approvals.
• Review repair orders for accuracy and ensure proper description of symptoms and approved repairs.
• Manage transaction lifecycle from origination to custody transfer of the repaired unit.
• Obtain customer approvals for repairs and services performed.
• Dispatch and assign shop work to technicians and coordinate with staff.
• Maintain good relationships with customers, vendors, and partners.
• Document consistently in DFS systems regarding each customer vehicle repair.
• Ensure safety policies and organization standards are followed.

Skills

Verbal & written comm

Customer service

Multi-tasking

Computer literacy

Platform learning

Education

High School Diploma/GED

Tools

Karmak

ADP

Reynold

RO Writer

Web Wrench

MobileFrame

DFS IT Systems

Job description

Cox Automotive is hiring for a Service Writer II to support our vehicle operations team at a Cox location in the United States. You will handle phone inquiries, prepare cost estimates, and communicate updates to customers on repair status.

You will review repair orders and ensure accurate documentation in the service database, coordinating with technicians and other staff to deliver timely service. The role emphasizes strong communication, multitasking, and adherence to safety standards, with