Fleet Service Scheduler — Customer Care & Maintenance

Penske; Pompano Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Penske is seeking a Customer Service Coordinator at our Pompano Beach, FL location to schedule preventive maintenance, coordinate repairs, and manage the shop work plan. Second shift and on-site work are required at 1955 N.W. 15th St., Pompano Beach, FL 33069.

The role requires customer service experience, hands-on mechanical experience, and the ability to supervise and administer service operations. DOT/OSHA safety compliance applies, and travel may be required.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills, and hours to optimize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service administration

ASE certification

Scheduling programs

Diagnostic programs

Education

High School diploma or equivalent

Associates/Bachelors preferred

Job description

Penske is seeking a Customer Service Coordinator at our Pompano Beach, FL location to schedule preventive maintenance, coordinate repairs, and manage the shop work plan. Second shift and on-site work are required at 1955 N.W. 15th St., Pompano Beach, FL 33069.

The role requires customer service experience, hands-on mechanical experience, and the ability to supervise and administer service operations. DOT/OSHA safety compliance applies, and travel may be required.