Fleet Service Coordinator & Customer Experience Lead

Heartland Coca-Cola Bottling Company, LLC; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Heartland Coca-Cola Bottling Company, LLC seeks a Service Coordinator to support our commercial fleet operations in Charleston, SC. You will serve as the primary contact throughout the customer lifecycle, coordinating repair orders, invoicing, and field-based service activities.

The ideal candidate has 2+ years in fleet maintenance or service coordination, strong communication, and proficiency with Microsoft Office and SharePoint.

Qualifications

• 2+ years of experience in fleet maintenance, service coordination, or a related field.
• Strong customer service and communication skills.
• Ability to work independently in a field-based environment.

Responsibilities

• Process new work requests from initiation through completion.
• Create and manage estimates; submit for approvals.
• Review and approve accuracy of repair orders (ROs).
• Handle invoicing for internal and external customers, including third-party portals.
• Serve as primary contact for commercial fleet customers.
• Provide timely updates and handle inquiries/complaints.
• Foster and maintain professional customer relationships.
• Process vendor repair orders and oversee work at unmanned locations.
• Manage paperwork for outside services and track road calls.

Skills

Fleet maintenance

Service coordination

Customer service

Communication skills

Independent work

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

Microsoft Office Suite

SharePoint

Third-party portals

Job description

Heartland Coca-Cola Bottling Company, LLC seeks a Service Coordinator to support our commercial fleet operations in Charleston, SC. You will serve as the primary contact throughout the customer lifecycle, coordinating repair orders, invoicing, and field-based service activities.

The ideal candidate has 2+ years in fleet maintenance or service coordination, strong communication, and proficiency with Microsoft Office and SharePoint.