Fleet Scheduling & Billing Account Manager

Epika Fleet Services, Inc.; Indianapolis (IN); On-site; USD 65,904,000 - 88,828,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with match

Paid time off

Company holidays

Leadership growth

Job summary

Epika Fleet Services, Inc. is seeking a highly organized Account Manager to be the central hub that keeps our service operations running smoothly.

In this role, you’ll be the focal point for coordinating schedules, supporting the field, and keeping customers informed. You will also bridge communication between customers, technicians, and department managers while ensuring accurate billing information and invoices.

Qualifications

• Strong organizational skills with the ability to balance multiple priorities.
• Excellent communication skills — clear, professional, and customer-focused.
• Experience in service coordination, dispatch, or customer support in equipment/fleet services (preferred).
• A team player who thrives in a collaborative, fast-moving environment.
• Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation.

Responsibilities

• Own the schedule – manage and coordinate daily schedules for our mobile service technicians.
• Support the field – process parts requests and ensure technicians have what they need to get the job done right.
• Keep customers informed – provide clear updates on timelines, lead-times, and service expectations.
• Maintain accuracy – update customer databases with current information and service details.
• Bridge communication – serve as the link between customers, technicians, and department managers.
• Support accounting – provide accurate maintenance contract billing information and prepare service invoices.

Skills

Strong organizational skills

Excellent communication

Team player

Detail-oriented

Fast-moving environment

Job description

Epika Fleet Services, Inc. is seeking a highly organized Account Manager to be the central hub that keeps our service operations running smoothly.

In this role, you’ll be the focal point for coordinating schedules, supporting the field, and keeping customers informed. You will also bridge communication between customers, technicians, and department managers while ensuring accurate billing information and invoices.