Fleet Rentals & Service Operations Manager

Foley, Inc.; Philadelphia (Philadelphia County); On-site; USD 85,000 - 115,000; Full time

Job summary

Foley, Incorporated is seeking an experienced leader to oversee daily rental and service shop operations, drive fleet readiness, revenue performance, safety, and customer satisfaction in our Philadelphia branch.

You will manage workflow, analyze metrics, coordinate fleet availability, mentor both union and nonunion staff, ensure EPA and safety compliance, and partner with Service, Operations, Finance, and Sales to deliver a reliable, high‑quality customer experience.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree in Business Administration, Operations Management, Industrial Technology, or a related field.
• 7-10+ years of progressive experience in rental operations, service/shop management, or related heavy equipment industry leadership roles.
• Excellent communication and interpersonal skills; both verbal and written.
• Prioritizing tasks and meeting deadlines in a fast-paced environment.
• Experience with Microsoft Office, Excel, Word.

Responsibilities

• Oversee daily rental and service shop operations to drive fleet readiness, revenue performance, safety, and customer satisfaction.
• Manage daily workflow, prioritize operational needs, and ensure efficient use of resources.
• Review and analyze operational and financial metrics to support sound decisionmaking and branch performance.
• Coordinate fleet availability, maintenance, and repair activities to meet customer demand.
• Lead, coach, and support both union and nonunion employees while fostering a positive, compliant work environment.
• Ensure adherence to Safety and EPA standards across all branch operations.
• Collaborate closely with Service, Operations, Finance, and Sales teams to ensure smooth internal workflows.
• Deliver a reliable, highquality rental and service experience for customers.
• Drive improvements in branch efficiency, employee engagement, and overall customer experience.

Education

Bachelor's degree in Business Administration, Operations Management, Industrial Technology, or a related field

Tools

Microsoft Office

Excel

Word

Job description

Foley, Incorporated is seeking an experienced leader to oversee daily rental and service shop operations, drive fleet readiness, revenue performance, safety, and customer satisfaction in our Philadelphia branch.

You will manage workflow, analyze metrics, coordinate fleet availability, mentor both union and nonunion staff, ensure EPA and safety compliance, and partner with Service, Operations, Finance, and Sales to deliver a reliable, high‑quality customer experience.