Fleet Quality Assurance Coordinator

City of Houston; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of Houston seeks a Fleet Quality Assurance Coordinator to oversee quality assurance for in-house and outsourced fleet services. This role emphasizes attention to detail, process improvements, and reliable service delivery across City garages.

You will develop policies, monitor performance, conduct root cause analyses, supervise inspectors, and partner with Contracts and Training to elevate fleet quality and efficiency.

Qualifications

• Requires an Associate’s degree in Automotive Technology or 18-month certification/licensing.
• Seven years of automotive and/or heavy equipment maintenance/repair experience.
• CJIS access approval to City of Houston garages.
• ASE Master Technician status within 18 months of employment.
• Class A or B Commercial Driver's License (CDL) within 90 days.

Responsibilities

• Oversee quality assurance for in-house and outsourced fleet services.
• Develop and implement quality policies, standards and procedures.
• Monitor performance and ensure accuracy of department reports.
• Perform random inspections and document issues; track resolution progress.
• Investigate issues, perform root cause analysis and prepare service bulletins.
• Supervise quality inspectors and support department training.
• Advise management on industry trends and recommend improvements.
• Coordinate with contracts to ensure compliance with terms.

Skills

Lean Six Sigma

Kaizen

Just-In-Time

ASE Master Certifications

Supervisory Experience

Product testing

Education

Associate’s degree in Automotive Technology

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Reporting Location: 900 Bagby

Workdays & Hours: Monday - Friday; 8:00 am - 5:00 pm

• Subject to change

Description Of Duties/Essential Functions

The mission of the Fleet Management Department is to provide the City of Houston with best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Fleet Quality Assurance Coordinator who thrives in attention to detail & quality, waste reduction, and positive customer experiences. The Fleet Quality Assurance Coordinator is a Tier 1 position and can make an immediate impact and add value towards the achievement of these goals.

The Fleet Quality Assurance Coordinator oversees the quality assurance function of the Fleet Management Department. Direct responsibilities include the development and implementation of quality policies, standards, and procedures for in-house and outsourced fleet services as well as fleet related procurements.

• Develops, implements, and manages processes to ensure in-house provided fleet services are performed in accordance with applicable regulation and meet required specifications for quality, function, and reliability. Monitors performance at each of the City of Houston garages to ensure a consistent application and performance of accepted operating procedures.
• Develops, implements, and manages processes to ensure out-sourced fleet services are performed according to industry standards and invoiced consistent with the services provided.
• Develops, implements, and manages processes to ensure fleet related procurements (e.g., parts, new vehicles, equipment) meet quality standards and are delivered and invoiced according to contract terms.
• Monitors and verifies department performance reports to ensure accuracy and credibility. Oversees quality management records for the department.
• Performs random inspections of in-house and contracted fleet services to determine adherence to quality standards. Documents and reports issues. Tracks issue resolution.
• Evaluates actual department performance relative to strategic plans, procedures, and goals to identify and resolve discrepancies. Monitors work procedures and looks for opportunities for improvements in efficiency and effectiveness.
• Investigates fleet related issues and events. Performs root cause analysis to identify cause and develop resolution. Prepares service bulletins and trains department staff on resolution action. Tracks and reports resolution progress.
• Supervises associate quality assurance inspectors. Supports the department training function. Tracks and responds to client and stakeholder issues and feedback relative to department performance and quality.
• Stays abreast of technology and maintenance developments in the automotive and heavy equipment industries. Advises department management of industry trends and makes recommendations for procedural and program improvements. Oversees product testing.
• Works closely with the training coordinator to develop and implement internal and external training.
• Works with contracts to oversee compliance and offer additional input to fully cover Fleet-related needs in the scope of contract terms.

WORKING CONDITIONS

Regular exposures to extreme levels of temperature, air pollution, noise pollution, chemical gases, and substances typical of automotive service garages. Occasional weekend and evening hours may be required.

Willing to travel locally between work locations to assigned City Departments and travel out-of-town on occasion as necessary for City business related matters.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires an Associate’s degree in Automotive Technology or certification/licensing in an automotive technology program of at least eighteen months (i.e., NIASE).

Experience Requirements

Seven years equivalent automotive and/or heavy equipment maintenance and repair experience are required. Technical automotive and/or heavy equipment experience may be substituted for the above education requirement on a year-for-year basis.

License Requirements

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving. Ability to achieve and hold Criminal Justice Information Services (CJIS) access approval to City of Houston garages located at Houston Police Department facilities.

Must achieve and maintain ASE Master Technician status within 18-months of employment. Requires a valid Class A or B Commercial Driver's License (CDL) within 90 days of employment.

PREFERENCES

Preference will be given to applicants who have experience with the following:

• Lean Six Sigma
• Kaizen
• Just-In-Time process improvements
• ASE/EVT Master Certifications
• Supervisory Experience.
• Product testing in the automotive and heavy equipment industries within the last 5 years.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

Selection/Skills Tests Required

The department may administer a skill assessment.

SAFETY IMPACT POSITION

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:

Pay Grade 24

Qualifications

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.