Fleet Service Coordinator II

Harris County; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris County is seeking a Fleet Service Coordinator II to act as the operational liaison between service management and shop floor leadership. You will coordinate vehicle service appointments, document repair requests, and ensure timely repairs while maintaining high customer satisfaction.

In this high-volume environment, you will review workflow priorities with the Team Lead, prepare cost estimates, and escalate bottlenecks to leadership as needed.

Qualifications

• High school diploma or equivalent required.
• 3 years of customer service experience with a positive and flexible attitude.
• 5 years of automotive repair experience.
• Strong communication and teamwork abilities.
• Proficient in Microsoft Office and fleet management software.
• Valid driver’s license with a clean driving record.

Responsibilities

• Coordinate vehicle service appointments and maintenance timelines.
• Serve as the primary point of contact for County departments regarding vehicle service needs.
• Accurately document customer concerns and repair requests using fleet management software.
• Prepare and review repair estimates; communicate expected costs to obtain approval from County Departments.
• Track vehicle repairs and proactively communicate progress, delays, and completion timelines.
• Maintain high levels of customer satisfaction through professional communication and follow-through.
• Answer incoming calls and provide accurate vehicle status updates.
• Meet routinely with the Team Lead to review workflow and priorities.
• Coordinate repair assignments in alignment with Team Lead capacity.
• Ensure technicians have approved estimates and required documentation.
• Escalate issues to Service Manager or senior leadership as needed.
• Support monitoring of repair cycle times and workflow efficiency.
• Assist in quality assurance and inspections to ensure work meets Fleet standards.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Team coordination

Attention to detail

Professional appearance

Education

High School Diploma or equivalent

Associate degree in automotive tech (preferred)

Tools

Fleet management software

Microsoft Office

Job description

Position Description

About Harris County and Universal Services: Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Coordinator II to join our team. Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services. Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration. This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

Position Overview

Under general supervision, the Fleet Service Coordinator II serves as the operational liaison between Service Management and shop floor leadership. This position acts as the primary communication bridge between County departments, the Service Manager, Team Lead, and Service Technicians to ensure efficient workflow, timely repair completion, and high levels of customer satisfaction. The Coordinator II works directly with the Service Manager to review workflow priorities, determine vehicle readiness, address repair bottlenecks, and ensure technicians have approved estimates and required documentation. This role also communicates operational needs, constraints, and resource gaps to the Service Manager and may elevate issues requiring senior leadership support. Strong customer service, organizational skills, and independent judgment are essential in this high-volume fleet maintenance environment.

Job Responsibilities

Operational & Customer Service Coordination

• Coordinate vehicle service appointments and maintenance timelines.
• Serve as the primary point of contact for County departments regarding vehicle service needs.
• Accurately document customer concerns and repair requests using fleet management software.
• Prepare and review repair estimates; communicate expected costs to obtain approval from County Departments.
• Track vehicle repairs and proactively communicate progress, delays, and completion timelines.
• Maintain high levels of customer satisfaction through professional communication and follow-through.
• Answer incoming calls and provide accurate vehicle status updates.

Workflow Alignment & Leadership Coordination

• Meet routinely with the assigned Team Lead to review shop workflow, repair priorities, vehicle readiness, and pending completions.
• Coordinate repair assignments in alignment with Team Lead capacity and operational priorities.
• Ensure technicians have approved estimates, required documentation, and administrative support to complete repairs.
• Communicate workflow challenges, parts delays, approval bottlenecks, and operational constraints to the Service Manager.
• Escalate issues requiring Service Manager or senior leadership support.
• Support monitoring of repair cycle times and workflow efficiency.

Quality Assurance & Vehicle Oversight

• Assist in conducting quality assurance and performance inspections on repaired and upfitted vehicles to ensure work meets Fleet standards and specifications.
• Verify completed repairs align with work orders prior to vehicle release.
• Identify and communicate repair discrepancies or incomplete work.

Administrative & Compliance Responsibilities

• Maintain accurate and timely documentation within fleet management systems.
• Ensure compliance with County safety policies and operational procedures.
• Perform additional duties as assigned by management to support Fleet Services operations.
• Support coordination between service staff, parts personnel, and vendors to maintain workflow efficiency.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education

• High school diploma or equivalent.

Experience

• 3 years of Customer Service experience with a Positive and Flexible Attitude
• 5 years of Automotive Repair

Knowledge, Skills, & Abilities

• Ability to maintain excellent customer satisfaction in a high-volume environment.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills and intermediate in Microsoft applications.
• Ability to work independently while collaborating with Service Managers and Team Leads.
• Ability to identify operational constraints and elevate appropriately.
• Maintain a professional appearance and demeanor.
• Adhere to all County policies, procedures, and safety standards.

Licensure

• Valid driver’s license with a clean driving record.

NOTE

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education

• An associate degree in automotive technology or a related field is preferred
• Automotive Service Excellence (ASE) certification

Experience

• Experience in a fleet, dealership, or high-volume automotive service environment preferred.
• Prior leadership experience or demonstrated ability to lead others strongly preferred.

General Information

Location

• 17423 Katy Frwy. Houston, TX 77060
• 2505 Texas Ave. Houston, TX 77003

Work Arrangement

• Onsite 5 days/week

Work Environment and Physical Demands

• May be exposed to dust, dirt, fumes, etc.
• May be asked to work outdoors in elements such as hot, cold, and rain.
• May be asked to work at different shop locations based on Fleet Workload
• Must be able to lift at least 50 lbs. and/or move boxes and equipment as needed.
• Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching are needed to perform the essential functions.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.