Fleet Program Lead — Cross-Functional, Customer-Focused

Kenworth Truck Co.; Chillicothe (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Kenworth Truck Co. in Chillicothe, OH seeks a Fleet Program Manager to integrate fleet customers into the manufacturing process, aligning fleet specifications and quality with minimal production disruption and maximum customer satisfaction.

This leadership role partners with Sales, Service, Operations and Engineering to drive strategies, manage day-to-day Fleet Program activities, coordinate pre-build and pilot reviews, and ensure timely issue resolution across functions.

Qualifications

• Bachelor degree in an industry field required.
• 7+ years engineering/operations experience; manufacturing background preferred.
• 3+ years supervisory experience managing 3+ employees.
• Strong communication, cross-functional teamwork, and project management.
• Heavy-Duty Truck/Automotive product knowledge.
• Six Sigma belt trained.
• Proficiency with MS Office.

Responsibilities

• Serve as primary Chillicothe Plant representative in fleet relationship matters, including customer visits.
• Manage the activities of the Fleet Program on a day-to-day basis.
• Lead pre-build actions, customer pilot reviews (plant and customer locations), and post-build actions/feedback.
• Communicate fleet needs and impressions to Kenworth Leadership Team.
• Recommend improvement projects based on direct customer feedback.
• Facilitate cross-functional resolution with Operations, Quality, Materials, Dealers, Customers, Division Engineering, Sales & Field Service.
• Prepare and provide performance feedback to direct reports.
• Travel up to 30-50%.
• Additional duties as assigned.

Skills

Effective communicator

Facilitator

Organizational skills

Project management

Cross-functional teamwork

Customer experience

Six Sigma

MS Office

Leadership

Education

Bachelor of Science in industry related field

Master’s Degree

Tools

CICS/CMS80

PCMS

VOG

Windchill/Creo

EWI

ePortal

Prospector

Job description

Kenworth Truck Co. in Chillicothe, OH seeks a Fleet Program Manager to integrate fleet customers into the manufacturing process, aligning fleet specifications and quality with minimal production disruption and maximum customer satisfaction.

This leadership role partners with Sales, Service, Operations and Engineering to drive strategies, manage day-to-day Fleet Program activities, coordinate pre-build and pilot reviews, and ensure timely issue resolution across functions.