Fleet Operations Supervisor

Ryder System, Inc.; Phoenix (AZ); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking an Operations Supervisor in Phoenix, AZ. You will lead a fast-paced team, schedule work for technicians, manage customer communications, and ensure vehicle uptime while controlling costs.

Responsibilities include performance management, quality assurance, and maintaining shop documentation. The role emphasizes safety, EPA compliance, and continuous improvement in maintenance operations.

Qualifications

• H.S. diploma or GED required.
• Associate’s degree preferred or 1–3 years in maintenance operations.
• Bachelor’s degree preferred or 1–3 years in maintenance operations.
• Maintenance and technical experience in a shop environment required.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.
• Microsoft Office intermediate preferred.

Responsibilities

• Analyze and plan work, assign to technicians, track productivity.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled drive-ins and communicate with customers.
• Conduct yard checks to optimize scheduling.
• Provide management and development of personnel.
• Manage performance of assigned staff.
• Maintain customer relations and ensure vehicle uptime.
• Communicate PM scheduling, breakdowns, and status updates to customers.
• Oversee parts inventory and shop tooling requirements.
• Support quality inspections and continuous improvement initiatives.

Skills

Customer interaction

Vehicle diagnostics

Supervisory experience

Microsoft Office

Shop Management System

Education

High school diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Shop Management System (SAM)

Job description

Ryder System, Inc. is seeking an Operations Supervisor in Phoenix, AZ. You will lead a fast-paced team, schedule work for technicians, manage customer communications, and ensure vehicle uptime while controlling costs.

Responsibilities include performance management, quality assurance, and maintaining shop documentation. The role emphasizes safety, EPA compliance, and continuous improvement in maintenance operations.