Fleet Operations- Logistics Manager

Stellantis Financial Services; Auburn Hills (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Logistics Manager to enhance Fleet Operations. This pivotal role involves liaising between Fleet and Corporate Logistics, ensuring timely vehicle deliveries while managing customer relationships. The ideal candidate will have a strong background in logistics and customer service, exceptional communication skills, and a knack for problem-solving. Join a dynamic team where your expertise will contribute to streamlining operations and fostering positive relationships with key stakeholders in the automotive sector. This is an exciting opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 3+ years of experience in customer service or logistics.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage customer relationships and respond to inquiries.
• Coordinate logistics and monitor vehicles in transit.
• Publish reports and analyze data for timely deliveries.

Skills

Customer Service

Logistics Management

Communication Skills

Analytical Skills

Microsoft Excel

Problem-Solving

Education

Bachelor’s Degree

Bachelor’s Degree in Logistics / Operations

Tools

Microsoft Excel

Job description

The Fleet Operations – Logistics Manager is a key role within the Fleet Operations Organization. This role is the primary liaison between Fleet and Stellantis Corporate Logistics. It requires a solid understanding of Fleet’s unique customer needs and processes, and the ability to work directly with key large Fleet accounts and Fleet Management Companies. The Logistics Manager will coordinate with Corporate Logistics and associated areas to ensure Fleet vehicles are delivered in a timely manner.

Duties Include

• Customer relationship management –responding to Fleet Management Companies and key customer logistical inquiries.
• Vehicle Logistics – proactive monitoring of vehicles in transit to address aging or any holds
• Communication – Coordinate and lead meetings with internal logistics stakeholders
• In transit Repair – Working closely with Corporate In transit repair team to ensure Fleet units progressing through repair process and addressing any bottlenecks.
• Pool assignments – assign shipping locations for vehicles in the Fleet Pool Program.
• Reporting – publishing reports for key stakeholders; analyzing data to ensure timely deliveries
  
  

Basic Qualifications

• Bachelor’s degree
• Minimum of 3+ years of Customer Service and/or Logistics experience
• Strong communication skills, both written and verbal
• Advanced skillset in Microsoft Excel (i.e. pivot tables, macro’s, etc.)
• Must be detail oriented with strong analytical and problem-solving capabilities
• Excels in building positive working relationships
  
  

Preferred Qualifications

• Bachelor’s degree in Logistics / Operations or a related field of study
• Experience within the automotive industry in an Operations role
• Strong communication skills in negotiations and conflict management