Fleet Operations Lead for Express Drive — Baltimore

Socotra, Inc.; Baltimore (MD); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

401(k) plan with company match

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Flexdrive, a Lyft subsidiary, is seeking an Operations Lead to join our Baltimore team. You will lead a team of Operations Associates, drive operational excellence, and manage a fleet of vehicles through the Express Drive program, ensuring high utilization and cost control.

You will mentor staff, own recruitment for the local site, and collaborate with vendors and internal teams to maintain safe, compliant, and high-performing operations. On-site role with strong data focus.

Qualifications

• 4 years experience managing Retail, customer service, or vehicle rental team
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
• Experience managing vendors and partners
• Ability to coach and develop team members within your org
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multi-task and switch into different modes during the workday/week
• Lover of dashboards, data, and metrics
• A valid unrestricted driver’s license and satisfactory driving record and be insurable under Lyft's policy required

Responsibilities

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
• Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
• Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
• Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
• Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
• Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

Skills

Team leadership

Data analysis

Coaching

Vendor management

Communication

Attention to detail

Dashboards

Metrics

Job description

Flexdrive, a Lyft subsidiary, is seeking an Operations Lead to join our Baltimore team. You will lead a team of Operations Associates, drive operational excellence, and manage a fleet of vehicles through the Express Drive program, ensuring high utilization and cost control.

You will mentor staff, own recruitment for the local site, and collaborate with vendors and internal teams to maintain safe, compliant, and high-performing operations. On-site role with strong data focus.