Data-Driven Fleet Operations Lead

Lyft; Baltimore (MD); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Family building benefits

Child care benefits

401(k) plan with company match

Paid time off

Job summary

Flexdrive, a Lyft subsidiary, seeks an Operations Lead in Baltimore to lead a team overseeing a fleet and rental processes for Lyft drivers. You will report to the Regional Operations Manager and drive operational excellence, coaching, and data-driven improvements across the market.

You will own talent retention, vendor relationships, and site safety while ensuring high utilization and cost control in a fast-paced environment. This on-site role offers growth within Lyft's Flexdrive network.

Qualifications

• 4 years experience managing Retail, customer service, or vehicle rental team
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
• Experience managing vendors and partners
• Ability to coach and develop team members within your org
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multi-task and switch into different modes during the workday/week
• Lover of dashboards, data, and metrics
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Responsibilities

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
• Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
• Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
• Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members
• Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
• Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

Skills

Team leadership

Vendor management

Data analysis

Coaching

Communication

Job description

Flexdrive, a Lyft subsidiary, seeks an Operations Lead in Baltimore to lead a team overseeing a fleet and rental processes for Lyft drivers. You will report to the Regional Operations Manager and drive operational excellence, coaching, and data-driven improvements across the market.

You will own talent retention, vendor relationships, and site safety while ensuring high utilization and cost control in a fast-paced environment. This on-site role offers growth within Lyft's Flexdrive network.