Fleet Manager - Billable in Philadelphia

Energy Jobline ZR; Philadelphia (Philadelphia County); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision coverage

401(k) match program

Paid vacation and holidays

Amerit University training program

Employee referral bonus up to $500

ASE certification reimbursement and/or

Employee Assistance Program (EAP)

ERGs and recognition program

Job summary

Energy Jobline ZR in Philadelphia, PA, seeks an Autonomous Vehicle Fleet Manager to lead a team of service technicians, oversee safety, HR, scheduling, and customer service excellence. The role focuses on reducing downtime, improving outcomes, and delivering a superior client experience.

You will develop leaders, manage performance, coordinate with cross-functional partners, and ensure compliance with safety and quality standards while meeting billable targets and client demands.

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• Collaborative management style with a strong customer service mindset.
• Ability to manage performance, set expectations, hold team members accountable, and implement improvement plans.
• Customer-focused mindset, balancing client and company needs for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Thrives in a dynamic and evolving business model.

Responsibilities

• Safety & compliance: focus first on safety, health, environmental compliance and quality of work.
• Team Management & HR: hire, manage performance, schedule and develop the team; follow HR policies.
• Technician Development: train technicians and foster leadership and skills growth.
• Workload Management: dispatch work efficiently and minimize downtime.
• Problem-Solving: assist technicians in troubleshooting and resolving issues.
• Process & Inventory: ensure defined processes and manage inventory and parts procurement.
• Billability & P&L: meet billable hours targets to satisfy P&L.
• RO Management: ensure ROs are scheduled, completed and closed per client needs.
• Executive Presence: serve as escalation point for disputes and provide resolutions.
• Cross-Functional Leadership: collaborate with BU leadership, HR, Finance, Procurement and external partners.

Skills

Team leadership

EV/AV experience

Customer focus

Communication

Data-driven

Collaboration

Job description

Job DescriptionJob Description

Overview

Autonomous Vehicle - Fleet Manager | Philadelphia, PA

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

• Initial onboarding will require traveling for training up to the first 2-4 weeks

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000

Shift: Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster

Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service .
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.