AV/EV Fleet Manager

Amerit Fleet Solutions; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision coverage

401(k) match

Paid vacation & sick time

Safety glasses reimbursement

Amerit University training

Employee referral program

ASE certification program

Employee discounts

ERGs and inclusion

Job summary

Amerit Fleet Solutions is seeking a dedicated Autonomous Vehicle Fleet Manager in San Francisco, CA to lead a team of service technicians, uphold safety and quality, and drive performance across the plant floor. You will oversee hiring, coaching, scheduling, and professional development while ensuring client satisfaction and operational efficiency.

The role requires strong leadership, experience with EV/AV tech, and a customer-focused approach.

Qualifications

• Experience with Electric Vehicles and/or Autonomous Vehicles is required.
• Ability to build and lead a strong team in a fast-paced, tech-driven environment.
• Strong coaching, communication, and HR policy implementation skills.

Responsibilities

• Safety, compliance, audits, and quality of work oversight.
• Manage a team of service technicians including hiring and performance management.
• Develop technicians and promote continuous learning.
• Oversee workload, dispatch, and minimize vehicle downtime.
• Support issue resolution and root cause analysis for customer disputes.
• Define processes, inventory management, and parts procurement.
• Account for billability targets and P&L outcomes.
• Manage repair orders from intake to close.
• Escalate issues when needed and communicate resolutions.
• Collaborate with HR, Finance, Procurement, and external partners.

Skills

Electric/Autonomous Vehicles

Team Leadership

HR & People Management

Communication & Influence

Performance Management

Customer Service Orientation

Data & KPI Analysis

Problem Solving

Cross-Functional Collaboration

Job description

Position Summary

Autonomous Vehicle - Fleet Manager (San Francisco, CA)

The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $120,000-140,000 plus annual performance-based incentive bonus

Shift: Monday-Friday 10pm-6:30am, must be flexible with schedule and willing to work weekends occasionally depending on client demand

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $500 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events.
• Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed.
• Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development.
• Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
• Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
• Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement.
• Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets.
• Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
• Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
• Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence.

Key Competencies and Minimum Education

• Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
• Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
• Strong desire to empower team members and guide them toward positive business outcomes.
• Excellent communication skills with the ability to influence, persuade, and drive action.
• A collaborative management style with a strong customer service orientation.
• Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
• Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
• Ability to interpret data, drive KPIs, and identify opportunities for improvement.
• Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.