Fleet Manager

AAA Club Alliance; Lexington (KY); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

Tuition reimbursement

AAA membership

Job summary

AAA Lexington Fleet seeks an experienced Fleet Manager to lead Roadside Assistance Club Fleet Operations and drive top-tier member satisfaction. You will plan, direct and optimize performance to ensure safe, efficient use of assets around the clock.

The role requires a Bachelor’s degree and 5–7 years in a senior, high-volume service environment, with 2–4 years in management, plus required towing and roadside certifications.

Qualifications

• Must have strong managerial and technical background.
• 5-7 years in a high-volume, customer service environment with at least 2-4 years in a manager role.
• Completed IITR or TRAA light/medium duty courses (within 1 year).
• Completed Roadside Problem Solving Technician training (within 1 year).
• Completed Battery Technician Course (within 1 year).
• Possess valid Driver’s License with clean driving record.
• Advanced knowledge of automotive computer equipment, mobile tech, telecom and software applications.

Responsibilities

• Lead Roadside Assistance Club Fleet Operations to deliver exceptional member satisfaction.
• Manage 24/7 fleet utilization and operations, including holidays and emergencies.
• Direct 1–3 supervisors and up to 60 frontline staff and club vehicles.
• Develop annual budgets and oversee payables/receivables per guidelines.
• Recruit, develop, coach, and evaluate staff; communicate effectively.

Skills

Managerial experience

Automotive tech

Mobile technology

Telecommunications

Software applications

Education

Bachelor’s Degree or equivalent

IITR/ TRAA towing certification courses

Roadside Problem Solving Technician training

Battery Technician Course

Tools

Automotive computer equipment

Job description

The AAA Lexington Fleet is seeking an experienced Fleet Manager! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results. This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits!Fleet Address: 1610 Old Frankfort Pike, Lexington KY 40504We offer our Managers:The starting base compensation for this position is $65,902 to $96,005. *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*Over 3 weeks of Paid Time Off may be accrued during the first year of employment.8 Paid Holidays.401(k) plan with company match up to 7%Health & Life Insurance.Tuition reimbursement up to $5250/year and professional certifications.Complimentary AAA membership (inclusive of product & service discounts).The primary duties of the Roadside Assistance Club Fleet Manager are to:Continually deliver the best member satisfaction performance metrics in the Club at a highly competitive cost.Evaluate trends in the region and define a strategy to integrate visionary solutions to positively influence the enterprise. Accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 24 hour a day, 7 day a week basis including all recognized holidays and during weather events and emergencies.Direct reporting levels to include but not limited to 1-3 Supervisors, up to 60 front line staff and club owned vehicles. Any variance from this guideline is at the discretion of the Managing Director.Working independently and with no direct supervision, the Club Fleet Roadside Assistance Manager has the authority to make decisions and implement strategies to positively influence the performance of his / her assigned fleet.Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.Provide and demonstrates leadership in the area of personnel to include recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.Develop annual budgets for departments and on a continuous basis, analyzes budget and technical reports; interprets and evaluates staff reports. Oversee the accounts payable and receivable functions in accordance with company and business line guidelines.Minimum Qualifications:Must possess a strong managerial and technical background at a level normally acquired through the completion of a Bachelor’s Degree or equivalent, and 5-7 years of experience in a high-volume, customer service environment, with at least 2-4 years in a Manager role or demonstrated equivalent skill.Required satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) light and/or medium duty courses (may be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (May be completed within one (1) year of appointment to position). Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (may be completed within one (1) year of appointment to position).Ability to possess and maintain a valid Driver’s License, supplemented by a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.Advanced knowledge and ability to work with automotive computer equipment, mobile technology, telecommunications and software applications.This position is considered Emergency Personnel (incumbent in this position is on call as needed, reporting to work during inclement weather and other types of emergencies).This position is \"on call\" on a 24/7 basis and requires working beyond normal business hours as necessitated by weather or business conditions.Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Fleet