Roadside Assistance Technician

AAA Club Alliance; Lexington (KY); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan with company match

Paid PTO and holidays

Tuition reimbursement

Free AAA Membership

Uniforms and tools provided

Overtime opportunities

Monthly bonuses

Life Insurance

Employee assistance programs

Job summary

AAA Club Alliance in Lexington, KY is hiring full-time Roadside Assistance Technicians to support our members with towing, jumpstarts, lock-out, and tire changes from a service vehicle. You will document calls in-truck systems and work a 2nd shift with weekend requirements.

We offer $22.30/hour base, 10% shift differential, overtime, monthly bonuses, PTO, holidays, and a strong benefits package including 401(k) with company match and tuition reimbursement. Training provided to start.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Valid driver's license for resident state; maintain licensing requirements.
• Able to pass DOT and/or company medical screening.

Responsibilities

• Provide tow and recovery services using established guidelines.
• Provide lock-out, fuel delivery, battery jump starts and tire changes.
• Mobile Battery Technicians sell, install, test battery services for Members.
• Communicate with members to ensure safety and satisfaction.
• Make sound decisions for safe service and member needs.
• Enter call information into in-truck tech, process payments, and complete reports.
• Inspect vehicles and equipment for safe operation.
• Ensure fleet vehicle and equipment are secured when not in use.
• Support AAA during events and promotions.

Job description

AAA Lexington is seeking full time Roadside Assistance Technicians to join our Roadside Assistance team! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire or jumpstarting a car battery.

We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions.

AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!

Fleet Address: 1610 Old Frankfort Pike, Lexington, KY 40504

Compensation and Benefits

• A competitive base rate starting at $22.30/hour, depending on experience


• Now hiring for Full Time 2nd Shift (schedule will include weekends)


• 2nd Shift includes an additional 10% Shift Differential!


• Plenty of overtime during peak season


• Monthly bonuses (potential to earn to additional $300-$500 per month!)


• Over 3 weeks of Paid Time Off (PTO)


• 8 Paid Holidays


• 401(k) plan with company match


• Medical, Dental, Vision and Prescription Coverage


• FREE Life Insurance


• FREE AAA Membership


• Tuition Reimbursement


• Paid Training


• Uniforms and tools provided

Qualifications

• Must be at least 21 years old.


• Completion of a high school diploma or equivalent.


• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.


• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.


• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.


• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.


• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.


• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.


• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).


• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

What will you do?

• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).


• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.


• Mobile Battery Technicians sell, install, test, and perform battery warranty services for Members.


• Communicate with members effectively to keep them informed and to ensure their safety.


• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.


• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.


• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.


• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.


• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Job Category: Fleet Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference?

Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests.

We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

Benefits Package

• Medical, Dental, and Vision plan options


• Up to 2 weeks Paid parental leave


• 401k plan with company match up to 7%


• 2+ weeks of PTO within your first year


• Paid company holidays


• Company provided volunteer opportunities + 1 volunteer day per year


• Free AAA Membership


• Continual learning reimbursement up to $5,250 per year


• And MORE!

Equal Opportunity Employer

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].