Fleet Manager

Hogan Transportation; Cedar Falls (IA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Fleet Manager to lead and support drivers in a dynamic transportation environment. This role is pivotal in ensuring high-quality customer service and safe, timely deliveries. As a liaison with clients, the Fleet Manager will manage driver performance, conduct interviews, and provide coaching to enhance service quality. With a focus on safety and compliance, this position offers the opportunity to make a significant impact on the operational success of the fleet. If you are passionate about logistics and have a knack for leadership, this role is perfect for you.

Qualifications

• 2-5 years experience in the transportation/trucking industry.
• High school diploma or GED required, Associates degree preferred.

Responsibilities

• Manage driver activities and ensure compliance with Hogan expectations.
• Conduct interviews and performance reviews for drivers.
• Create contingency plans for traffic issues to meet client needs.

Skills

Driver Management

Coaching and Training

Performance Monitoring

Customer Service

Problem-solving

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Current job opportunities are posted here as they become available.

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.