Fleet Manager

fwdrEvolution; Chicago (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic, family-owned business that values its team and clients! This role is perfect for someone who thrives in a fast-paced environment, loves multitasking, and is dedicated to providing exceptional customer service. You'll be responsible for coordinating technician schedules, ensuring smooth operations, and fostering a positive experience for both clients and technicians. With a supportive team and opportunities for personal and professional growth, this position offers a unique chance to make a significant impact. If you're energetic, proactive, and ready to contribute to a woman-led company, we want to hear from you!

Benefits

Paid events meetings

Biweekly electronic payment

Paid training program

Daily and Monthly rewards

Commissions

Bonus for positive reviews

Qualifications

• Must have experience in customer service and excellent communication skills.
• Ability to multitask, solve problems, and understand technician needs.

Responsibilities

• Assign technicians to jobs and ensure they perform duties with ease.
• Respond to client communications and manage scheduling effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Negotiation Skills

Attention to Detail

Tools

Excel

Word

Client Relationship Management Systems

Job description

Why Val’s Services?

* We provide a company's computer (Mac) - Must know how to use it

* You can work from home after a whole month of training

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Please fill out the application and we will call you ASAP in our business hours (Mon-Fri) and will set you up with an interview at the soonest available date.

* Serious inquiries only

* This is a family-owned, woman-led, and operated business

You are a fit for our team if:

1. You're a person who loves to multitask, is persuasive, able to understand the technician needs, be proactive in identifying problems before they arise and are able to understand what our customers need and how we can best serve them.
2. You're an energetic, friendly, self-motivated, and extremely reliable person.
3. Familiar with Excel, Word, and Client Relationship Management Systems.

Job Requirements:

1. Applicants must have a quiet place to work with no interruptions.
2. Applicants must work a minimum of 35 hours per week; NO part-time shifts are available.
3. Excellent communication skills, both verbal and written.
4. Solid computer skills, including typing and navigation.
5. Background in customer service - our technicians are as important to us as our customers!

Perks:

1. Paid events meetings.
2. Biweekly electronic payment.
3. Paid training program.
4. Daily and Monthly rewards.
5. Commissions.
6. Bonus for positive reviews.

Qualifications:

1. Experience with Customer Service.
2. Be able to communicate in English; Spanish is a plus.
3. Be a happy, proactive, and honest person.
4. Perform job functions with attention to detail, speed, and accuracy.
5. Must be willing to make a minimum of a one-year commitment.
6. Skilled in negotiation and dealing with complaints and objections while setting proper expectations.
7. Persistent and results-oriented.
8. Patient and able to handle emergencies, challenges, and feedback with a smile.

Job Duties and Tasks:

1. Assign technicians to the right jobs and work with them to ensure that they can perform their duties easily and with little stress.
2. Respond to text and phone calls through our system.
3. Ensure that changes in schedules (both client and technician) are handled effectively and with a high level of customer service.
4. Maintain accurate notes on changes, updates, or modifications to our service plan.
5. Ask pertinent questions to understand the customer’s requirements and the technicians' individual needs and requirements.
6. Submit invoices and gather payment in a timely manner.
7. Schedule appointments for services.
8. Handle urgent calls from technicians.
9. Go the “extra mile” to make sure that all parties involved have a great experience.
10. Manage technician hiring initiatives, interview and manage training schedules for technicians.
11. Align with Marketing to ensure marketing initiatives are aligned with available technicians for maximum new client acquisition.
12. Manage technician supply orders to ensure they have the right tools for the right jobs.
13. Participate in personal and professional development for yourself and identify opportunities to elevate the experience for technicians.
14. Train technicians and monitor performance for optimal results.
15. Report monthly to leadership.

Shifts Available: Mon-Fri 7am-5pm

Start: ASAP

Your ability to increase your income is HOT here at Val's! You will start with a base hourly and with commissions that stack up month over month, you can earn big!