Fleet Maintenance Coordinator

Knoxville Area Transit; Knoxville, Northern (TN, KY); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

403(b) retirement with match

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Paid holidays

Paid personal days

Paid sick leave

Paid vacation time

Job summary

Knoxville Area Transit seeks a Transit Service Writer to act as the central liaison between operations and maintenance. You will ensure accurate documentation, prioritize tasks, and track all vehicle and facility maintenance activities to keep fleet availability high and service running smoothly.

The role requires prior fleet/maintenance experience, proficiency with fleet management and timekeeping software, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Prior experience in fleet, vehicle maintenance, or related environment.
• Military experience may be accepted in lieu of equivalent experience or education.

Responsibilities

• Generate, manage, and close work orders for vehicles, equipment, and facilities with complete documentation.
• Keep accurate work order notes, including defects, complaints, and corrective actions.
• Maintain accurate documentation of work needed, work in progress, and work completed.
• Receive and process driver defect reports.
• Document accident and damage repairs.
• Support warranty claim documentation and tracking.
• Complete the monthly road call report and monthly PM report.
• Complete the monthly tire report as needed.
• Run reports as needed by supervisor/manager/director.
• Support reporting and analysis of maintenance KPIs, including fleet availability and labor efficiency.
• Recommend work assignments based on technician skill level and priority.
• Serve as liaison between operators, dispatch, maintenance staff, and supervisors.
• Communicate vehicle status and repair progress to operations.
• Escalate safety and service-impacting issues immediately.
• Monitor vehicle status and hold tracker.
• Assist in prioritizing repairs to meet service demands.
• Support preventive maintenance scheduling and compliance.
• Track road calls and tows.
• Coordinate priorities for building and amenity-related issues.

Skills

Strong organizational skills

Multitasking

Excellent written and verbal comms

Attention to detail

Education

High school diploma or equivalent

Tools

Fleet management software

Timekeeping software

Microsoft Word

Microsoft Excel

Job description

Knoxville Area Transit seeks a Transit Service Writer to act as the central liaison between operations and maintenance. You will ensure accurate documentation, prioritize tasks, and track all vehicle and facility maintenance activities to keep fleet availability high and service running smoothly.

The role requires prior fleet/maintenance experience, proficiency with fleet management and timekeeping software, and strong communication skills.